Simi Valley, United States
2828 Cochran St #283
N/A
+1 8884657765
Wheelchair-accessible entrance
STAY AWAY. This company is a scam. I ordered toner from them and it did not arrive for a month. I made several attempts to contact them during that month and they would not help me. The one time I did get a response they just blamed the shipping company and said there was nothing they could do. I tried to contact the shipping company and they wouldn't help me because I was not the merchant. Finally, I disputed the transaction with my bank as a last resort. A few days after my dispute the toner magically arrived and I received the most customer service I ever as they immediately called and left three messages demanding the toner be returned since I had disputed the transaction. I returned the toner within a couple of days and they still fought my dispute with the credit card company and due to an error at the bank, they won the dispute. Now have my money and the toner. The bank did realize the mistake and is eating the cost of their mistake, but this shady company came out 216 ahead. Just order from Office Depot. They had the toner I was forced to order when 123inkjets couldn't deliver to me within 24 hours of placing the order.
like
3 weeks with no order status/updates. Called/chatted with them a couple of times. The first time (week 2) they told me the delivery time was being improved. The 2nd time (week 3) Dennis told me no movement on the order & upon checking with the warehouse, he told me the order would ship that day. Now, this would have been fine if I had received periodic updates. But since I had to continually monitor the status of this order, I told him that I would hold while a tracking number was generated. Since that was not a possibility (3rd strike), I had to cancel this and any future orders. Kind of sad when you give a company every opportunity to improve customer service, but they elect to simply let the business go. Loyalty works both ways.
Don’t make the same mistake I made. Not only did the cartridges not work, they ruined my printheads so now I’m going to end up spending much more than simply buying the right cartridges in the first place. When I contacted customer service for a return, they insisted on an exchange and refused to process the return... forcing me to reverse the charge through my credit card company. I do not regularly write reviews but this is a dishonest company that sells bad product.
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