Indianapolis, United States
3750 Priority Way S Dr
N/A
+1 8007435147
I have to add to this low rating and I wasn't even a customer. My credit report was pulled by this agency without my permission in 2019. I diligently corresponded with the company directly and through the Better Business Bureau to get the erroneous inquiry removed from my report. I received empty promises from their customer loyalty department after 8-10 correspondences via phone, email and the BBB. Till this day in 2021 there is still no resolve to removing the erroneous inquiry. I will always remember this agency not because of a positive experience, but a negative experience I didn't even solicit.
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Bad company, had a rookie come out to install my equipment and couldn't even run wire and didn't care how it looked either. Also said that I would get free cameras with my security package and ended up charging me 320 for 2 of them. You have 3 days to cancel your service or you have to pay for a 36 month contract termination. Had an appointment to uninstall the system and they were supposed to come between 11-2 and they couldn't even show up on time with a 3 hour window. Didn't even call to inform me they would be late. I called the office and asked why they weren't there and a lady named Sheila answered, she said hold and let me find out, she came back on the line and said they're on the way rudely and then just hung up on me. Oh and by they way they don't do cancellation over the phone either, you have to mail them paperwork in writing or fax. Very inconvenient! Would not recommend this company to anyone. Left holes in my drywall too!
This organization is terrible and impossible to communicate to. They want a hard and fast sell and escape. Our home is large and requires an extensive security system. They would not listen to my description until an agent visited. Then asked for a substantial up front payment (4,200), spent days attempting an install and finally left with all of the equipment. Payment to be refunded to me immediately. Six weeks later, three lengthy phone calls on hold and promises to \expedite\, no return of the money. Today promised to expedite (again) -- ten business days! Everything referred to an unknown \manager\. Stay away from this place. It's not the ADT that I knew well years ago.
Deli
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