Boston, United States
N/A
+1 8882472262
Crowded. Cramped. Loud. Only a snack bar for services. The saving grace is a dedicated security line, through which you can breeze easily almost any time off the day. So stay out until the last moment and enjoy yourself.
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Air Canada has the worst customer service. Traveler beware! If you call and book a flight, you can't cancel or change. You are on hold for hours or hung up on. I offered to pay for the change and was told no. They don't want to help at all I wrote all the executives and no response. they don't care about their customers only the money. I've experienced it. I travel them for work, but will now change and tell everyone how unfair they are. Customer Relations won't even help unless it is your first time flying with them. Completely a mess! Air Canada, this is NOT how to keep your customers or reward them for traveling with you. However, when you've canceled my same flight five times, I had to understand. Not right!!
Could use a little work on customer service. Most of the staff seemed greatly overwhelmed and that does not help when you are flying and they call out saying your plane is experiencing mechanical issues...yikes.
waiting for 2 hours for check in， there no stuff working.
Great business class service and seats on Toronto to Tokyo flight.
Wish I could give a zero. HORRIBLE HORRIBLE HORRIBLE DISGUSTING "customer service". 24 7 help? They wont help me with my problem despite multiple emails and phone calls, all they say is "we're dealing with too much right now". Give me a break and just admit you're inadequate at your jobs and wont help a paying customer. Never flying with these idiots ever again
Wonderful customer service and very convenient gates.
It's generally my #1 airline choice, but mostly cause the others seem worse. Flew many times, mostly had issues with not enough space for (relatively small) carry-on luggage and delayed flights. My most recent trip from Toronto to Boston was surprisingly unpleasant because we were shuffled between gates not knowing where to board. I ended up running back and forth between distant gates unsure whether to listen to the staff, the screen or the other customers. I also wasn't sure about whether I can board or not until the last minutes because the flight was overbooked and I didn't have seat assigned. I know sometimes things aren't exactly in their control and they prioritize safety, but there are many ways they can avoid some things to provide better service .
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