Kissimmee, United States
5711 W Irlo Bronson Memorial Hwy
N/A
+18888266893
I can’t believe I’m actually writing a five star review about a car rental company but it’s true this was actually a pleasant experience. Very good price. Also, I needed to change the drop off destination and there was no additional fee. The car was a Hyundai Tucson. Loved it. Good pickup, felt very safe. Lane assist was cool. The absolute best part is that I was able to drop it off at the hotel valet in the Disney dolphin resort and they took care of everything. Amazing.
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I have rented from this place before and would have given it a 5 star back then. But not now. Their policies has made it almost difficult to like them now. I do understand that their have been issues in the past with other customers but to implament a requirement that should have stayed to their airport branches to a hotel branch is ubserd.
The woman at the desk, Livia, was by far the best customer service I have ever received regarding rentals. Her advice and information helped to bring a little extra magic to our honeymoon!
This location was extremely helpful. We had the car nearly 2 and a half months, changed our return dates to two days earlier than already paid HQ wanted an extra 500 !! This branch allowed us to drop off to them no extras
It was smooth and I got an upgrade. First time using Alamo and will use them again
Great service. Amazing car. Thrifty at the other side of the road was horrible. Just cross the street and choose Alamo. Reccomend.
Customer service is very good here. I had no problems.
Dishonest people... Made a reservation for a full size SUV online for 2pm pickup in 5 days. When I got there, I was told that the vehicle is not there yet. I waited until 3:52pm... then decided to cancel because the vehicle never came. The rep (Gillian) said that everything has been cancelled... however two weeks later there was still a charge on my card. When I called Alamo customer service, I was told that my reservation was cancelled due to "NO SHOW". Really! Thieves, Thieves, Thieves... Will contact the BBB.
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