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Staples

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Alexandria, United States

stores.staples.com
Office supply store· Electronics store· Office equipment supplier· Office furniture store· Paper distributor· Computer store· Passport photo processor· Print shop· Recycling drop-off location· School supply store· Shipping and mailing service

Staples Reviews | Rating 3.1 out of 5 stars (5 reviews)

Staples is located in Alexandria, United States on 3301 Jefferson Davis Hwy. Staples is rated 3.1 out of 5 in the category office supply store in United States.

Address

3301 Jefferson Davis Hwy

Price range

$$

Phone

+1 7038369485

Service options

Kerbside pickupDeliveryIn-store pick-upIn-store shoppingSame-day delivery

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

...
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R

Roberta S White

When Choosing Goes Wrong... It's taken me quit a bit of time to wrap my mind around the way I was treated on August 1, 2020, during my second visit made to this location in one day. I was with a Customer Service Rep who was helping me decide on a printer. A woman of another hue walked up, interjected our conversation, shared her need and he said to me, \I'll be right back.\ Amazed, offended, and appalled, I kept looking around. He returned as if nothing happened. He then got the manager to assist me. The Manager, Happy, was short and seemed to be in a hurry. I opted to purchase ink for my current printer. Got to the register and the Cashier I had earlier was there. The woman who cut into my printer search was checking out. She and the Cashier were laughing and smiling then she walked out. The man in front of me went to check out, but the register was stuck. The Cashier called the Manager, Happy. He came to trouble shoot and discovered the woman had not paid for her 200.00 worth of merchandise. And she didn't enter a rewards number so they had no way of tracking her. I was checked out on another register. The Cashier was adamant about me entering my reward's number. I had no issue with that, and I told her she should've been more persistent with the Customer who stifed them for 200.00. I shared my frustration with the Rep who left me hanging to help that same Customer. She apologized. Upon leaving, the Manager tried being kind and apologizing. I told him: Keep the apology because I'm NEVER coming back to this location! In all my years of life, I'd never been disregarded like I was at this location on the 1st of August 2020.

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Crystal Graham

My only positive is that the two associates I saw upon entering the store greeted me and seemed friendly. I will say that the associate at the print center gave overly complicated instructions to the younger girl that came in after me, advising her to upload what she needed to print to the Staples app and then enter the code when she logged onto the PC. The poor thing was still struggling with navigating the app login when I was done. I’m sure that method is promoted amongst the company, but that was needlessly complicated fo someone asking to print something and a line was forming. I was there because I needed to print some documents to start new job. Although the PC states that you’re not being charged during the loading start time, even afterward the lag time is unacceptable. I had three emails queued in my inbox prior to leaving the house to expedite this, two emails to print, and three PDF files. I had to go through extra security steps to verify my gmail via my phone, which I understand, but the entire process from PC login start and to log off was 7 minutes plus. That was almost all lag. The kicker: The entire cost was 22 for time and to print 20 roller smudged pages. That should be a crime. Print defaults to color if there is any color in the document, which in my speed due to being on a timer and frustration in lag so I was over-clicking presumptuously, I didn’t notice. One of my PDF files was 9 pages and the first page had a small blue company logo, so it defaulted to print the entire document as color. Next time I’m going to a UPS Store.

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Daniel Vidny

Phenomenal and quick work at the print shop, courtesy of Dennis. I'll definitely make this my go to Staples location. Good store selection, as well, and conveniently located near other shopping locations.

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Angela Austin

I don't write too many reviews, but I must write this, because when you have a great experience, you want to tell the world. I love this Staples because of the manager there-his name is Happy. Go figure! I own two businesses and I am always amazed when I come across people who truly care. Happy has been so helpful for both of my businesses! We have a Staples right down the street from our house that would be more convenient, but we go to this one because of him. He's been patient, helpful, and knows exactly what to recommend for my business' needs. We are always taken care of. Thanks Staples-it's so nice to have a reliable business supporting our business! And huge thank you to Happy!!

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Mister Majestic

I have come here quite frequently and never really had any issues. The parking lot is a bit dicey if the strip mall is busy. The wait to check out on your purchases leaves you wanting. It could be faster.

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