Alexandria, United States
509 Broadway St
N/A
+1 3202196699
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entrance
My husband bought a 400 suit including a 40 tie from here and we were really impressed with the service and quality initially. The experience after that was disappointing for us to say the least. He did not end up using the tie so went to return it in perfect condition with tags still on it just a few days later only to find they only do in-store credit or exchanges. Disappointing as he was not told this but when we came back there was a small sign on the counter stating that this is their policy. Frustrating nobody verbally told him that when he bought the suit and tie to begin with. Still loved their clothing so decided to exchange the tie for a shirt that was almost 60 and looked very nice, so paid the extra money to get it. Went to wash the shirt that night and found a pinky sized hole in it. Called the store and they were very friendly and told me to bring it in so they could look at it. Get to the store and they said due to their policy they would not take it back for in store credit or exchange. They offered to try to reach out to the company who makes the shirt to see if they would replace it for us but didn’t know how lengthy this could be and it did not sound hopeful they would help us. They did offer for their tailor to fix the hole but said they would charge us for it. Definitely won’t be shopping there again which is very disappointing because we want to support our local stores and they do have nice things. Just feel we spent a lot of money here and got poor customer service. Just sharing our experience so people know they cannot return items here.
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Even through the 'rona their service was unbeatable. Excellent staff and their seamstress is top notch!
Amazing service! I worked with Simone, and I can say that it was the best service I could have imagined! By far the easiest people to work with. They truly went above and beyond to make sure that everything was perfect for our big day. 10/10 recommend!
Really cool shop located in downtown Alexandria right on Broadway street. They had some street deals and crazy days offered some huge discounts. It's an all men's store where you can get suits, leisure wear and high end clothing. They carry Mavi jeans which are super comfortable. All the clothes can be found in most sizes up to XXL. They also sell all the accessories you'd need. Socks, briefs, shoes, belts, sunglasses, hats, tie clips, etc.. They also offer suit and tux rentals. It's a really really nice store and highly recommend.
They helped us quickly and made sure we knew everything we needed to know! Super kind staff
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Wheelchair-accessible car parkWheelchair-accessible entrance