Harbortouch

Name: Harbortouch
Address: 2202 N Irving St, Allentown, 18109
Telephone: +1 8002010461
Price range: $$
Rating: 2.2

Allentown, United States

harbortouch.com

Business to business service· Customer focused. Technology driven.· eftpos equipment supplier· Software company· Business Services· Administration & Services

Harbortouch Reviews | Rating 2.2 out of 5 stars (8 reviews)

Harbortouch is located in Allentown, United States on 2202 N Irving St. Harbortouch is rated 2.2 out of 5 in the category business to business service in United States. Harbortouch is a leading national supplier of point of sale (POS) systems, serving thousands of businesses across the nation. The company offers an unprecedented free point of sale program that supplies a full-featured POS system to restaurants and retail businesses with no up-front costs. Professional installation and onsite training are included with every order and award winning customer service and technical support are available 24 hours a day, seven days a week. In addition to offering state-of-the-art POS systems, Harbortouch also delivers a full range of merchant services., $\"Harbortouch\"$

Harbortouch offers a full range of merchant services, supplying POS systems, electronic cash registers and credit card processing terminals as part of its unparalleled free equipment program. As one of the largest and most reputable payment processors in the United States, Harbortouch currently serves tens of thousands of businesses nationwide. Harbortouch has also garnered numerous awards for its outstanding customer service and innovative products.

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Address

2202 N Irving St

Price range

N/A

Phone

+1 8002010461

Company size

201-500 employees

Headquarters

Allentown, PA

Founded

1999

Service options

N/A

Amenities

N/A

Accessibility

Wheelchair-accessible entrance

Offerings

N/A

Open hours

...

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Keegan Dunson

I never liked them from day one. The rep who was supposed to help with server and manager training on opening day didn’t show up until the second day and then sat at the bar and ate and drank during our “training shift”. Since then the customer service and especially the tech support has been garbage. The system crashes regularly and when tech support is called they always say “it needs an update” which they are supposed to be doing automatically. Then when that doesn’t work I hear things like, “we don’t know what is wrong”. I could call my 90 year old mother and get that answer. Just a Garbage company all the way around.

Paul Bevacqua

I've used many other companies over the years and this one is the worst by a substantial margin. It goes down often and support takes hours to reach. It is suppose to update at 3am every day but on MANY occasions the update happens smack dab in the middle of a meal service leaving you hand tied for an hour at the worst time. When it goes down, and it will often, it takes an hour to reboot, again in the middle of a busy meal service. and the company will take every opportunity to slip in bogus charges while they Nickle & Dime you to death

stephanie ruggiero

I would leave negative stars if that was an option. The customer service is awful, and there are so many issues with their hardware and software on an ongoing basis. Worst part is, most of the time their response is "oh, we don't know what the problem is. Let me put you on a brief hold and try to figure it out." Then cue multiple cycles of "oh, that didn't work. Let me put you on another hold while I try to figure it out" and "hmm I'm still not sure what the problem is" They like to make changes to things like gift card processing and software updates at times like weekends when it interrupts service at the most inopportune times. We went an entire weekend without being able to process credit car transactions because of them and lost revenue on more than one occasion because of things like this. If you are a restaurant looking for a POS system, SAVE YOURSELF the aggravation and stress and look elsewhere. We are currently looking to switch and it will be the absolute best decision our business has ever made.

Amily Anderson

You will definitely love the systems that are offered by Harbortouch! You will find out that it has lots of good benefits and can track lots of important information. It will collect lots of important data and it is quite easily accessible.

Helen Rutter

I was sick of the credit processing delays. I took advantage of the performance a rate review from Harbortouch. They are very competitive. It has been two months without incident. We continued to use our equipment just in case. But now, we are all in.

Christina King

Harbor Touch has provided us with the worst customer service, I am currently on the phone waiting for a representative, been waiting for 10 minutes so far. Do not use, they will trap you in a contract that automatically renews without your approval, and bills you for the next 2 years whether you use them or not.

Omar Castillo

Great product, but a very sad situation with the customer service (support) I am in the need to provide my a customer with a clear and professional bill(check) but with the new skytap, it is just not possible. I did request a simple fix in the bill print out, and it's time I am still waiting. About the calling to seek out help. It is so frustrating to be just like a tennis ball, transfer from one department to another without a informing the customer or to be place on hold for long long long. Please BE PROFESSIONAL.

Nicole Xavier

I am extremely thankful for Harbortouch response to my needs for my business. Anything I need is quickly taken care of and I am able to operate my business without trying to fix technical problems. Once again, I highly recommend using these great people.