Search Icon

CocoaTown

  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon
  • Trustfeed ratings Icon

Alpharetta, United States

cocoatown.com
ManufacturerAppliance parts supplierFood processing equipment· Manufacturer· Appliance parts supplier· Food processing equipment

CocoaTown Reviews | Rating 4.1 out of 5 stars (8 reviews)

CocoaTown is located in Alpharetta, United States on 625 Sims Industrial Blvd Ste A. CocoaTown is rated 4.1 out of 5 in the category manufacturerappliance parts supplierfood processing equipment in United States.

Address

625 Sims Industrial Blvd Ste A

Phone

+1 7705873000

Accessibility

Wheelchair-accessible toilet

Open hours

...
Write review Claim Profile
T

Thomas Snuggs

I own the CocoaT Power Cracker and the CocoaT Deluxe Winnower with the motorized metered winnower. They are both excellent machines and serve my purpose very well. I recently had an issue with the Cracker and contacted CocoaTown via email. They called me the same day and we set up a zoom call to discuss my issue. They have great customer service and I was able to remedy the problem after our video call. I could not ask for more. A great company from my experience.

A

Ali

Unfortunately, their after sale services was just terrible and not expected. I bought the CocoaT Power Cracker and motorized deluxe winnower (what they call it professional level)and when I received the shipment after long time and back/forth emails, I found the value paid is not fair with the manufacturing process of the machine where the motor is not cover in the cracker which might affect the health and safety. Their response was just so slow, where I asked for an educational video or proper guidance of operation for the motorized winnower and I received their response after two and half weeks of waiting. They are trying to over minimize the cost where you have paid such an amount to get not a high high quality but within an acceptable quality range, but I couldn’t find that with them. I was planning to buy their commercial machinery level, and promote their products in the ME, but now I advise all my chocolate friends to not even consider the beginner or lab scale level, and to look to another option(even if you will pay a little more). I wish them all the best, but this is my honest opinion.

D

Donna Wise

I love working with Andal, Jey and the entire Cocoatown team. It feels more like a family than a partnership. They value customer service as well as superior quality in everything they do. I would highly recommend them to anyone who would like to learn more about the industry.

B

Bronté Noelle Fisher

Please be careful and go elsewhere to buy your chocolate making supplies. I am a single working mom who is trying to start up my chocolate making small business. I took out a loan in order to buy a melanger from cocoatown, I bought the top of the line best melanger I could afford. It arrived with strange solidified liquid melted all over it and upon using it moved by itself over 30cms and fell off the bench and smashed. I am a very experienced chocolate maker and have spent years around and using melangers so I know this shouldn't have happened. The machine had clearly arrived broken or was built with a malfunction and I contacted cocoatown immediately, they made me jump through so many hoops and spend more money getting experts to verify various things. In the end they refused to refund my machine and now I am left without a machine and no money. I cant believe how terrible my experience with them was, I am in many chocolate making small business circles and will be telling everyone what has happened and warning them not to buy from cocoatown. Please be careful, they treat customers terribly.

B

Balu Balasubramanian

Great learning experience. Nice show and tell on craft chocolate making from cocoa beans.

E

Edgar Brouwer

I purchased their melangeur. We use the machine almost everyday and we are sarisfied. Good value for money

T

Tony Najjar

Best value equipment to make world class artisan chocolate! Excellent customer support!

S

Steven Shipler

Great company for anyone that loves chocolate as much as I do!

Top 10 companies in ManufacturerAppliance parts supplierFood processing equipment category in United States

Close