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American Cycle & Fitness - The Trek Bicycle Stores of Michigan

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Royal Oak, United States

americancycleandfitness.com
Bicycle store· Bicycle repair shop

American Cycle & Fitness - The Trek Bicycle Stores of Michigan Reviews | Rating 4.7 out of 5 stars (5 reviews)

American Cycle & Fitness - The Trek Bicycle Stores of Michigan is located in Royal Oak, United States on 29428 Woodward Ave. American Cycle & Fitness - The Trek Bicycle Stores of Michigan is rated 4.7 out of 5 in the category bicycle store in United States.

Address

29428 Woodward Ave

Phone

+1 2485427182

Service options

Kerbside pickupIn-store pick-upIn-store shopping

Accessibility

Wheelchair-accessible car parkWheelchair-accessible entrance

Open hours

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Olga Koplik

I recently purchased a Roscoe 7 bike for my son at American Cycle & Fitness in Royal Oak. My primary contact was with Chris. I flew all the way from CA to pick up my bike and I can honestly say that it was completely worth it. Chris was extremely kind and helpful. His understanding, assurance, and assistance was exceptional and greatly appreciated. My son has been waiting for this bike for over 6 months. We initially made the purchase in CA but when the bike arrived the staff here sold my son's bike to someone else and lied to us about its arrival. We were then told that the next shipment would not come until Sept. 2021. My son was completely crushed. I then found the bike my son wanted in MI. It may sound ridiculous that I flew that far to get a bike, but what mom wouldn't want to make her child happy. I called the store and Chris picked up. I explained to him what happened, he was very understanding. He confirmed that his store had the bike and assured me that he would hold it for a week to give me time to make arrangements for the pick up, and he did. When I arrived for the pick up, although I would have loved to meet Chris, he was not there that day. However, he made sure that other staff were fully aware of my arrival and I was in disbelief at the kind service I received. The staff showed me the bike, then packed it for me since I had to take it on the plain, they made sure that it would not be subjected to any damage, and put it in my car. I would highly recommend this store. Their time and effort to make sure that their customer left happy was simply priceless.

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m b

Had a fantastic experience with this store. I am a first time customer. Want to give a shout out to Chris who made my experience excellent from beginning to end. I did not feel any sales pressure to buy anything and you can tell that all of the people who work here care and are real knowledgeable about bikes. Will definitely be a repeat customer in the future. Also, shout out to Rick who help procure the exact bike I wanted! Thank you guys!

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Christopher Rettich

Cory was extremely helpful and so great to work with. I appreciated his patience and support while I worked out being able to complete the purchase with my corporate card. He was super helpful with loading the bike up, and all around he made this a great experience.

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Rich Altherr

Customer service is excellent! In just a short time, I was able to get the trainer wheel assembled and mounted despite a nationwide shortage of parts. The employee was friendly and personable—above and beyond what I would have expected.

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scott brown

Been a customer for years and the customer service is great and knowledgeable.Making it all work during covid is a challenge. I own a restaurant so I know their pain but they seemed to deal with the changes quite well and I was comfortable being in the store while getting my tire fixed. Thanks!!

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