Phoenix, United States
2625 S 12th Pl
N/A
We we so please with AMS from the first phone call and talked to Stacy to visiting and looking at vehicles to their delivering the vehicle to our home. Stacy was very friendly, patient and knowledgeable. She listened to our needs and followed through on each of our requests. Nathan in finance was also helpful and responded quickly. Thank you to all
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Stacy immediately responded to my inquiries w general info about van conversions (I was purchasing a wheelchair – equipped vehicle for the first time), potential vehicles that would meet my needs, and within days, I was at the dealership test driving a vehicle. She helped me to understand the financial considerations, and made the purchase process so easy. And she personally delivered the vehicle to our home, demonstrated the appropriate processes for loading, securing and off-loading my husband‘s wheelchair, and features of the van, and even took a quick drive around the neighborhood with my husband and me. And her follow up on a few minor issues after the delivery was exceptional. Thank you Stacy, and AMS Vans - Sales, for making our major acquisition so easy!
The employees at AMS Mobility in Phoenix are the kind of folks that make you appreciate every visit. My wife and I have been going to AMS since arriving in Arizona six years ago. Rudy Quiada, Service Manager, has gone above and beyond believable in helping us with a collision repair that damaged the auto-door openers, the folding platform lift, and more. Rudy is so knowledgeable about the vans and modifications they sell and modify; in forty years I have not experienced the reliability and direction he politely extends to all. Randy has secured vehicle rentals (Toyota) while we have been wo our van, and very caring by handling all payment issues with the repair facility and out-of-pocket moments as they've occurred. Stacy, Sales Manager, has run the numbers on a lowered-floor conversion and has been so helpful in forecasting 'how to get there' info and advice. I highly recommend AMS Mobility for their quality products, service, and caring combination of people dedicated to being the Best in the Industry!
I did not by from AMS because they didn't have exactly what I was looking for in a van, but must say I had one of the most positive sales/customer service experiences ever! Gary was AMAZING!!! His follow-up was consistent without being intrusive. If he didn't have the answer to a question he promised to get back to me and was always prompt in doing. Gary is gracious, informative, and friendly and I regret that we weren't able to buy from him because he truly earned our business.
When it comes to being parents of a handicapped child, things become overwhelming quickly and as the years go by, it doesn't get much better. One of the aspects of this life is choosing whom you partner with to accomplish the needs and acquire the equipment this path requires. I simply cannot recommend AMS enough for any mobility needs. We brought our 2019 Ford Transit to them in Atlanta to have a lift and tie-downs added for our son's upcoming new wheelchair. Allen in sales and Dan and his team in the equipment division were amazing to work with and they got us in and out within a week just as they promised to be able to do. They have been nothing but responsive to questions and follow up information after the sale. In a world where it's common to find companies absent after the initial work is complete, the folks at AMS have been nothing but a pleasure to work with. One of the people I talked with (sorry I am bad with names) while at their office made a statement that to most people a conversion like this (or a purchase of an already converted van) is about simply transportation and this attitude can be seen in other companies I have dealt with. She went on to state that for the team at AMS this kind of conversion was about giving families freedom. And that folks is what it means to us. I am glad to have found a partner I look forward to working with over the years to provide every possible freedom to my family.
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