Anchorage, United States
8616 Arlon St
N/A
+19072028780
Andrew was great! he did my back window in 2 hours! i was so happy! did a great job! best glass repair out there!
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Andrew, our glass specialist, was professional, easy to understand, and punctual with our appointment. We knew nothing about the intricacies of glass repair, but Andrew was able to explain the issue and resolve it in a timely manner and even went as far as to clean-up the floor he was walking on. Fantastic customer service and thank you again!
Yeah, good luck getting ahold of anyone here. Don't answer phone, don't answer email. Don't stay in business. Never seen anything like it.
Went through insurance to do a vehicle windshield replacement and the insurance company couldn't get ahold of them when they called and told me to give them a call the next day if they didn't call me by noon. No call from Glass Doctor, so I called them and no answer, so I left my information in a voicemail. I heard nothing back, so I tried calling multiple times, tried to email them, and finally was able to get ahold of someone on Facebook saying that Andrew would get back to me the next day and apologized for the bad customer service. He finally called and we scheduled an appointment. I go to show up for the appointment and he had never mentioned that his \garage\ was an actual house garage, so my car didn't fit in due to having a roof rack on the top. He was frustrated and told me I had to reschedule, which was fine, but when I asked while I was there when would be a good time to come back he just sighed and said he'd have to check his computer and give me a call back. The entire time I was there he continually kept sighing like I was this huge inconvenience to him even though I apologized twice for having the roof rack on (even though he never told me I shouldn't have one). Needless to say, I did not go back to him for service and switched to another glass provider. Would not recommend at all.
Excellent service at the best price in Anchorage. Very professional and organized. Above and beyond customer service and an all around great experience. I highly recommend The Glass Doctor.
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