New York, United States
529 9th Ave
N/A
+12126430202
Our A/C was leaking water. They offered me two options: option #1. clear the drain on site for 300 but it might start dripping again in 2-4 months. option #2. clean the entire unit off-site for 550. I went with option #1. A few hours after they left, the A/C started leaking again. They won't come back, keep changing their story, won't listen to anything, hanging up on me, completely unprofessional. horrible service.
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I have now purchased three Friedrich (the only kind I will buy) air conditioners over the years as my old ones have worn out after twenty years or so. These three have been purchased from All City and I am pleased to be able to highly recommend them. Their prices are competitive and they are reliable,. Their service people know what they are doing and when they come to install a new machine, they get the job done quickly and clean - never a dirty mess to clean up. The service technicians are knowledgeable and were able to answer several questions I had about my new machine, an 18,000 BTU monster, and replacing filters on older machines. I telephoned yesterday about this new machine and it was installed in less than 24 hours after my call. Can't ask for better service than that. I live in a 20-story cooperative building where most of the tenants have air conditioners. Those that I can see from the outside (as opposed to through the wall machines) are ALL Friedrich. The 18,000 BTU machine I replaced today was bought by me in 2001 - so the new one should last for 18 years. Not sure that I will. :) Steven Wolfe
I've been a customer several times over the past few years (originally found them in the phone book) and they're top notch. They sell the highest standard A/C equipment and, just as important, they are thorough and fast with service calls if any of the equipment they sell needs maintenance. I always deal with Mark (who's a total pro -- incredibly knowledgeable about his product and extremely courteous), and the technicians he's sent have been equally exceptional.
I purchased an AC and mark was very helpful. He helped me pick the appropriate unit. The crew showed up on time and they were very profesional . The the tech Cesar was very polite and even cleaned up after themselves.
I spoke to Mark and he recommended the Friedrich Kuhl model for my apartment in Manhattan and I was very please with this unit. Their technicians were very professional and courteous . They did a very nice job and even cleaned up after themselves. Highly recommended
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