Pearl City, United States
98-720 Kuahao Pl
N/A
+1 8084850178
Wheelchair-accessible entrance
I was delivered a FILTHY Medela Symphony breast pump without any kit so I could not use the breast pump. I called them to exchange the breast pump and told them I needed a kit. I called them TWO times to confirm this (once in the evening after I opened the first pump and once the following morning to confirm they were coming). They show up the second time AGAIN without a kit. It is beyond frustrating. Customer service is on the mainland and can’t get through to the local offices. What a joke. ZERO STARS
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Whenever I call the Honolulu location and have the pleasure of speaking with Coby. He is so pleasant and very friendly and empathetic. You can see his smile through the phone. You feel his eagerness to want to help you. This is rare and what a blessing to have. Thank you, Apria for employing Coby. I came to exchange my father's portable oxygen unit. I called the local number displayed outside and spoke with Coby. Can you find me that equipment exchange is done to the left of the parking lot and to check in with employee outside. And that he will finish up the necessary paperwork to ensure a smooth transaction. Coby is very easy to talk to. You can feel his eagerness for wanting to help you and he is so pleasant. Actually he is extremely pleasant. You can see his smile through the phone which is a rare gift. What's check in I explained why I was here and the 2 gentlemen immediately exchange my father's portable oxygen unit. Everything took less than 5 minutes. Both gentlemen were extremely helpful and pleasant. Way to go Honolulu office your customer service is amazing. And please recognise Coby for an outstanding job well done over the phone.
Horrible customer support. Way under staffed. It should not take any hour just to answer the phone. Then they send a response asking for your name and email. They clearly are using a boiler plate response due to the extreme number of negative responses. Horrible way to run a healthcare service. Absolutely the worst - hire staff to answer calls! It’s that simple.
I needed a new mask - I called got a quick response and they FedEx a new one to me right away - not much more I could ask of them than that
For the past 2 weeks a representative from Apria has been assisting me solve a an issue between my primary care physician and my health insurance. The representatives name us Angelica. She went beyond all expectations to solve my issue. She did not stop until this matter was resolved. I believe she is a great asset for Apria and should be recognized . You could say this issue was a life and death matter. Thank you ANGELICA
This company should be ashamed of themselves! My fathers cpap machine broke 4 days ago and Apria has been giving him the run around that they can't get out to replace it until tomorrow. That would make 5 days that my father can't sleep without fear of his throat closing on him. They told him that covid19 patients have priority now.... how can you say that? So my father isn't important to you guys? Disgusting! I will be contacting your corporate office first thing tomorrow. I'm beyond upset at this point. He can barely get to the bathroom on his own because he's so delirious. How dare you deny him care.
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