Arlington, United States
5 Aviation Cir
N/A
Wheelchair-accessible entrance
Worst customer support I've ever dealt with. Left my wife stranded over night at Regan international after telling us she would get a hotel voucher then after she landed knowing there was a delay they told her there was nothing they could do they left for the night 20 minutes ago they'll be back at 3am.. are you kidding you call that customer support these airlines should be sued until they bankrupt and another company thats regulated and won't screw you take over.
like
They simply do not care whether you get to your destination on time. This is a cut-rate airline pretending to operate on a level comparable to Delta. Their service is decent, their pilots are decent— but their planes are old and breaking— and they’re disorganized as all hell. Too many delays. Too many issues. Too many blunders. Too many mistakes. Too much wasting my time and the time of customers around me. Flight AA2123.
This company is all about the . They over book all of their flights. Seats are uncomfortable and way to close. Either get more economy plus seats or simply fewer seats all together.
The very poor rating comes for a reason. Flew with them on London jfk route (a ticket sold to me by British airways) service was poor food and drinks only served once for the transatlantic flight crew on the verge of rudeness and unfriendly. When landed in jfk received an email that one out of two suitcases was delayed. Filed a missing luggage form. Online tracking not working. Call center took 20 min to answer and could not give me any concrete info. They only email the airport staff and two days still after my bag is not delivered. Total disappointment
An IT issue was the horrible excuse that caused us to miss our flight. I now remember why I let my miles lapse. I have yet to have a positive experience flying with American.
Deli
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