Arlington, United States
1121 Interstate 20 W
$$
+18175221990
N/A
I visited this location on 12/12/20. Once seated I noticed the booths next to me on my right were separated from the mid chest up by hanging beads. I was a little concerned but decided to stay. Once order was placed a group of 9 came in and sat at the tables the restaurant had put together next to us on our left. Their tables were only about 2 to 3 feet from us and from the tables behind them. I then noticed an employee bringing out food with his mask down to his bottom lip. Once delivered he pulled his mask up. I then noticed the same employee make tortillas with his mask down past his nose. Once he made so many he's take them into the kitchen and while doing this he would also pull up his mask with his gloves on and then go back and make more tortillas. I told the waitress to please cancel my order due to their unsanitary practices. She informed the manager who came over to the table and said, \I was told to come over here\ and just looked at us. Now 1st, what type of manager does this. If your customer has an issue you don't go over with an unprofessional attitude. I informed her of my concerns. She got the employees name and apologized. I mentioned the tables not being 6 ft. apart and she only looked over at the table I was referring to and said nothing. She then offered to get me something else from their kitchen. I informed her I didn't want anything from that restaurant due to what I saw and how I felt. The waitress was great, but the management of the restaurant and staff was very poor and alarming. If you decide to go to this location please pay attention to the employees and beware.
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It was a busy day and we were a big group. We got seated in a while. Food was good, enjoyed it. It was worth the wait.
The service could not have been any worse than it was. After sitting patiently most the time drink less, and still no food, the waitress finally brought me a hot dishwater version of a skinny rita that I had ordered 48 minutes prior. Yes it took them 48 minutes to bring me my first drink. I didn't wait for my food. It was a terrible dining experience.
We were craving enchiladas so we went to this location. They server McKenzie was really nice and polite. The food was just okay. I thought when I ordered my food that they were chicken enchiladas. But after reviewing the menu they did not have chicken in them but overall the food was alright.
This on the border is the best! Hailey was our server on our first visit in quite awhile. The service was absolutely amazing (I was in service industry for 12 yrs so I am a harsh critic of service). We were so impressed by the service and great food that we have been back several times recently. The whole place was just remodeled and looks great. Food is way better than was back in the day and if you go request Hailey for amazing service. Other servers there are good so expect that from anyone but if Hailey is available we strongly recommend her!!
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