Arlington, United States
1718 Cheryl Ln
N/A
+18177954585
I'm very thankful to have found Top Hat, I had them install a flue to my two story A-frame (very steep roof) home. They did a fantastic job. It had a very small leak after a really tough rain but they came out the very next day and fixed it for free and it's been 2-3 years now with zero problems with it. Now I bought a new stove that required some changes to the flue on the first floor to make the connection complete and at first they were only going to be able to come out after 4-5 weeks, multiple people reached out to me to get to me as soon as possible even though I'm sure they are very busy at this time of the year. They imidiately filled me into an appointment that was canceled by someone else and gave me a very reasonable estimate. I didn't have service on my phone while I was at work and they happened to show up earlier than I expected. Aaron waited on me for a hour to respond back. I just don't think I could ever go with a different company for my chimney stove needs. This place is truly top notch with amazing service. Thank you Top Hat!
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I contacted Top Hat Chimney Sweeps regarding a problem I was having with my wood burning fireplace, and I couldn't be more satisfied with the customer service I received. After listening to my concern, his wife took the time to explain to me several factors of what could be causing my venting problem, and how to check the creosote level myself. The way she explained everything was extremely easy to understand, and did it with the intention of helping spread awareness to keep families safe during the winter wood burning months. This will certainly be the only company I will use for future fireplace needs.
A great experience. I will highly recommend Top Hat to any of my friends or family that need chimney service in the future. Lon was awesome. He took the time to explain things to me that I didn’t know and answered my questions honestly.
Top Hat Chimney Sweeps are awesome, true customer service! They put customer first! Lon began by sharing what I needed to inspect to determine if I even needed their services or not. We decided over the phone that our fireplace did not need cleaning yet and was safe to use this winter. In 2019 who cares more about satisfying the customer than filling their own pocketbooks. Well, Top Hat does and they have earned my future business when I do need their services. They’re wonderful. Bill E. In Arlington
Lon came out and cleaned my fireplace. Did a great job. He gave me a lesson on fireplaces and saved me about 500.00. I would highly recommend him. Mine hadn't been cleaned in over 35 years so there was a lot of soot. Even though he has a HEPA vacuum there was still soot in my den/kitchen but it's worth having to wipe everything off in order to be safe. Call him. He's good.
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