Atlanta, United States
349 Edgewood Ave SE
$$
+1 4045770001
N/A
DeliveryTakeawayDine-in
Bar on siteHigh chairsToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholBeerCocktailsComfort foodHappy-hour drinksHappy-hour foodLate-night foodQuick biteSmall platesSpirits
Came here this evening with my family a group of 5 for dinner. Order for food was placed at 5:42 p.m. after 39 minutes I had to go to the bar and asked for the beer that was ordered 40 minutes ago. Finally got the beer. Watched two tables that came 35 and 45 minutes after us received their food before us. After an 1 hour and 30 minutes. I had to walk up front again to see why we hadn't received our food. I watch numerous of tables received food in a timely manner. I express my frustration and the bad customer service. Our server never came to check on our table after he had taken our initial order. Finally spoke to a manager after being there for 2 hours with no food. Was offered 25 % off food. We took our food to go. Upon paying the bill I noticed that they had added gratuity. For one gratuity is for parties of 6 and more. Second we didn't receive service and got food two hours and 20 minutes later. The original server snatched the receipt out my hand. I told him to remove the gratuity because we didn't get service at the table and we were taking our food to go. He fix the receipt and tossed it back to me causing the receipt to fall to the floor. I zeroed out the tip and paid only for the food. I noticed the server putting my signed receipt in his pocket (which raised an alarm for me). Management please advised your worker if he alters my receipt after I've signed it. I will file fraud charges. This is worst experience I've received from this establishment in the 5 years coming to this place.
like
Aside from the parking which could use improvement. I ordered a 6 piece and got only 4. And you will See the portion of fries I received minus the 3 I ate. Ill pass on this place. As a Black owned business this was your time to shine. You’ve been consistently missing the mark in food prep quality, customer service and customer experience. I thought this was going to be better but it was 1 notch above a Popeyes in the hood. Just less bulletproof glass.
I came to this location recently and had a great experience. the atmosphere was great, and the food was delicious. I had the catfish and shrimp. My server was AK. She was really nice and attentive and took really good care of me and my friends. I would definitely recommend going to this location. Make sure you guys get AK as your server!
Went to Harolds on Edgewood ave for a girls night out and the server made it all worth it. Our server AK was very attentive. She made sure our group of 8 was set with drinks and food at a responsible time. My drink was exactly what i needed and the food was hot & ready. Good vibes, good music, and great service. I will be back.
Good customer service and good food.
Deli
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