Augusta, United States
4022 Washington Rd
N/A
+1 7067406058
In-store shopping
Car washOil changeRepair services
From first contact to walking out the door with the keys to my new car was by far the best car purchasing experience I've ever had. My salesman, Darwin Wright, was very respectful of my time and contact needs throughout the process and was a true pleasure to work with. The vehicle was very fairly priced and I was working with around 7 other dealerships to come up with a better price, a few were close, one was even slightly better, but I ultimately stuck with Gerald Jones Honda because of the pleasurable experience I'd had with them up to that point. I am glad I did, my end cost was the best price of any quote I had gotten and they gave me the best value for my trade-in. Mark Pierce in finance had all my documents ready, explained them thoroughly, and had me in and out quickly. He asked me once about an extended warranty, which I declined, and he never mentioned it again. He did not try and push Honda financing on me and answered any questions I had in detail. Every other experience I've had before this one they had always tried to up-sell me on things I didn't need, such as GAP and extended warranties, not so with Gerald Jones Honda. I drove 1 hour and 45 minutes to this dealership to close the deal and do not regret my decision. Everything they told me through previous contact was honored when I got to the dealership to finalize my deal, no surprises from them. I left the dealership feeling appreciated and like I had gotten a great deal, no buyers remorse from me. I would highly recommend them to any of my friends and family and will definitely consider them in the future should I be back in the market for a vehicle. Thank you Darwin and everyone else at Gerald Jones Honda for making me feel like a very valued customer!!!
like
I made an appointment for 9am this Saturday for a warranty extension for issues with my starter which I’ve been having for a few months. I told them I was waiting for my car when I made this appointment over 2 weeks ago. I got to the dealership at 9am and the line was extremely long. I waited and finally got to the window and was told this would take all day-they had 80 appointments. I drove 45min to be told this. I should have been told I needed to leave my car all day because, as many people, I work 5 days a week and I have things to do on the weekend and had made prior plans. I was asked if I could drop it off on a weekday, but as previously stated, I work over 45min away and don’t have that luxury of dropping my car off during the week. I would take it elsewhere in a heartbeat, but feel Honda needs to fix this problem with my starter. I have never used their service center, nor will I in the future. I had to be rescheduled to drop my car off at night after work and get it hopefully, the next evening. Mad is an understatement. I understand it’s the weekend and many people need their car serviced, but don’t schedule 80 appointments in one day when clearly, you can’t handle that.
Love this place and all the staff! They will do everything to get you the best car for you and at a great price. I highly recommend this place!
Took my car in for an oil change. Ask the service lady if I need to pull in for service. She said yes. So I drove in. Got out and waited for for 2 minutes, with no acknowledgement or any attempt to help me. I mean she must of seen me. And her coworker made eye contact with me but nothing. I just got back into my 2014 Honda Accord and backed out and left. It wasn't even that busy, I was able to back out all the way from the front. Took my car to Take 5 oil change. Now, that's customer service! Too bad I couldn't leave a zero star.
Deli
The best companies in the category 'Deli'
In-store shopping