Austin, United States
4300 S Congress Ave Suite 103
N/A
+15124426782
Once again Fox Service Company came through with flying colors. Like thousands of others I had a busted water pipe due to the extreme cold. I felt fortunate to get an estimated service call for four days after I called, but was pleasantly surprised when my service technician, Jeremy, called two days before the scheduled appointment to say he was available. I can't say enough good about Jeremy. He was friendly, knowledgeable, and efficient. Super nice guy. I've been doing business with Fox Service for over 25 years. They've never let me down. They'll continue to be by go to company for AC, Heating, and Plumbing service. Five star rating definitely deserved.
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Fox had been our home maintenance company for many years. We had our AC/Heat Pump go out right as the severe 2021 winter storm was coming on. The roads were snowed in and we lost water for six days and power for three days. The first day that the road was passable to our house they had a crew in to repair the broken water pipes and the very next day they sent in a crew with a new Lennox Heat Pump system for us. They were here by 9:30AM and done before 4. They laid tarps down everywhere they worked and cleaned the areas thoroughly when done. The only way that we knew they were there was from the system working quietly and flawlessly. We've found that they aren't always the least expensive on bids from some of the competition, but they are fair, thorough, reliable, and very, very professional. We're happy with the purchase and the price. They stand by their work and we're very grateful to them for their efforts to take care of our water and heating needs during this time. We highly recommend Fox for heating/AC and other home service needs.
Thank you once again Fox.! I have used this company since we moved here. Today they proved why. Not only did we lose power for several days, but when we got power the heater had died.Right before our service call everything shut down. Curtis was so awesome. You could really tell how concerned he was that he couldn’t get to us. Fox kept in touch during the outage.This morning Curtis called to say “I’m coming !” He came and fixed us up! From us and our 16 yr old cat “Thank you “ just hardly seems enough. If you want a local company who will be there when it counts - Call Fox !
We own a rental home and discovered - the night before we had a family arriving and in a terrifically bitter cold snap - that our heater wasn't working. Fox - and Eric D. - literally saved us (and the family - who were blissfully unaware that there was ever a problem!). We called around 2:00, and were grateful that Fox had an after hours appointment they could give us that evening (6:00). But about 30 minutes later we got a phone call from Eric saying that one of his earlier clients had cancelled, and would it be convenient for us if he came then. It was incredible - and he was incredible. Super friendly and knowledgeable - figured out the problem in no time at all and promptly fixed it. We couldn't have been more grateful and we couldn't have asked for better service. Thanks so much ya'll at Fox!!!
This company came out immediately after the 2021 Texas winter storm. On a Sunday. While other companies were using the storm as an excuse to charge insane prices, this company did not charge a penny extra and in fact only charged me a minimal trip fee. I know I can trust them in a pinch to do right by us, even when other companies are being ridiculous.
Deli
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