Austin, United States
5750 Balcones Dr #200
N/A
+15128368786
EXCELLENT, does not actually do justice to what I think of Dr. James Kemper. After going through a very troublesome Cochlear Implant procedure with Johns Hopkins University (supposed to be one of the best in the USA) we moved to Georgetown. I was at the point where I did not believe Cochlear Implant would work for me, but after meeting with Dr. Kemper, he convinced me to give it another try. Dr. Kemper did the procedure on me, and this time it was completely different experience, and worked as I expected it to work. The setup and activation with Sara Morton, M.S.ED., CCC-A, Licenced Audiologist at Austin Ear, Nose and Throat Clinic was absolutely the best possible experience possible. When I compare the two of them to the John Hopkins experience, Dr. Kemper and Sara Morton get 100% rating and John Hopkins would get a 25%. From the initial meeting, to the explanation of what to expect, to the surgery and follow up, it just could not have been a better experience. It went so good I have already scheduled my second procedure with Dr. Kemper and actually looking forward to it. No matter where you are from, if you are thinking of getting a Cochlear Implant, the trip to Austin, TX to have the procedure with Dr. Kemper, Sara and staff would be the best decision you could make.
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Dr. Kemper and his team took such amazing care of me when I was diagnosed with a large vestibular schwannoma. I had no idea what to expect when I got the diagnosis. Dr. Kemper personally called me and explained my diagnosis to me. He explained my treatment options and advised that he would be working with another specialist, Dr. Craig Kemper, to remove my tumor. They were able to successfully remove my tumor, but I did lose all hearing on my left side. Dr. Kemper had prepared me for that, and I really appreciated him giving me realistic expectations. I will be forever grateful to Dr. Kemper and his office for taking such great care of me.
I'm disappointed with the front desk staff. I made an appointment to see Dr. Kemper over a month ago (there's a long wait that seems even longer when you're suffering with dizziness) and when I went in at the time I was told, the office was closed for lunch. I waited for them to return and was told there was no record of my appointment. I was referred to their office, I had spoken to them at least twice, once to confirm I had already completed testing and again to schedule and now as I stand at their desk, they say they only have a record of me having a cancelled appointment with Dr. Baker? I don't even know who that doctor is! Someone dropped the ball and I am paying for it. My treatment is now delayed as I am also working with a neurologist Dr. Pamela Howard, to figure out this issue. The woman I spoke with was trying to pass off the blame on the fact that someone in the office recently retired and it may have been their mistake. That's all fine and dandy, but that doesn't help me now. It's like they had no record of ANYTHING I had spoken again previously. I feel like they confused me with someone else. They offered to put me on the waiting list for cancellations, but I feel like that's not even that helpful if I'm not moved to the top of the list for their mistake. I'll be waiting with symptoms which is not acceptable. I want to see Doctor Kemper, but this is ridiculous. I feel like their front desk staff is incompetent and I'm very frustrated. Beware, if you call, take a name and ample notes because apparently they lose track of things easily. EDIT: Also wanted to note, my new appointment time falls during their lunch time when the office is closed? Not really sure I trust this new appointment even though I made it face to face.
Dr. James Kemper and Sara Morton gave me my life back. Dr. K believes I suffer from Meniere's, and my progressive hearing loss began back in 1999. I've been his patient for 14 years. After the second appointment and all kinds of labs and tests, he looked me in the eye and told me that one day more than likely he and I would be meeting in surgery for a CI. Although I've seen experts such as Dr. Dereberry at House Ear Clinic in LA, they share the same opinions as Dr. K. In fact, Dr. Dereberry felt I was in great hands having Dr. K do my surgery. I'm a trial attorney, and I faced losing everything, and my hearing had suffered and kept me out of the courtroom for about 3 years before implantation in 2014. Six months after implantation, I tried a 4 day jury trial with about 14 expert witnesses and won. What can you say about the two people who give you your life back? Dr. K is a great surgeon and did great follow up care post surgery when I developed a case of the flu during recovery. His CI audiologist is very knowledgeable and a great audio as well. She's also a great listener about all of your issues adjusting to CI life. I thank her often for counseling me through rough and difficult times early on. Six years later, I can hear music GREAT and am back to playing drums, guitar, keyboards and other instruments, with tonal recognition that I have not had in years. If Jim Kemper or Sara Morton needed a kidney, and mine was compatible, they'd have a donor right here. That's how grateful I am for them giving me my life back. I could go on and on, and I tend to, but suffice it to say that they gave me my hearing life back!
Best surgeon and follow up care I am in love with my cochlear implant! He has tips and tricks that really work for treating symptoms of chronic suffering with posterior vertigo. Highly recommend Dr. Kemper and team.
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