Baltimore, United States
7900 Eastern Ave
N/A
+1 4102882500
DeliveryIn-store shopping
Car hireOil changeRepair services
My service representative was extremely helpful! He was very knowledgeable and explained the service process as well as what may and may not be covered under my warranty very thoroughly. The service that my vehicle required took longer than expected however, my service rep contacted me immediately to provide me with an updated time of when my vehicle would be ready and also provided me with a rental vehicle to avoid any inconvenience. I experienced great service and will definitely return to this location for any additional repairs in the future!!
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Something is to be said when you are coming to buy a particular brand based on current ownership and loyalty, but you end up leaving that brand to go buy from their Competitors. Today, Bob Bell Nissan lost a return customer because one of the sales managers failed to be respectful, courteous, and willing to listen. If you want disrespect and unprofessional conduct by a member of management I recommend Bob Bell Nissan. However, if you want to be treated with respect I recommend Koons Chevolet of White Marsh. Ask for “Becca”, and their professional management team will get it right the first time! To the credit the GM attempted to salvage the deal, but the offense could not be undone.
I've been coming to Bob Bell for the past 10 yrs or so. From the service department, to the dealership, throughout all of it my experience has been SPOT ON!!! One has to wonder how someone is able to hire such an amazing group of people who work so well together.
Service was great. The advisor was really knowledgeable and friendly and made me want to come back
Had warranty work done on my sunroof shade. Worked with the service manager Gary. He worked with Nissan on my behalf. I’m very happy and appreciative with the end result. Would highly recommend.
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