Baltimore, United States
2700 Loch Raven Rd #200
N/A
+1 8555057673
My furnace went up on a Monday. They sent a technician on the same day and diagnosed that I had a cracked heating unit. I was able to purchase a new furnace on Tuesday from Carroll. They said due to an impending snow storm, the delivery of the furnace looked like it would be pushed back until the next Tuesday. That would mean no heat for a week and no head during a snow storm. The Carroll office staff was so concerned that I would not have heat during a snow storm that they went above and beyond to make arraignments for the furnace to be picked up and installed the next day! So from the time my furnace stopped working, I had a new furnace installed and working in 3 days. All while working around the logistics of dealing with an incoming snow storm.
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I had to give them 1 star to post this review. If I could, I would give them -5 stars.This is the most unprofessional company! My order was scheduled for Monday, but they never showed. I called and was told they would deliver Tuesday. They didn't because it was too dark. According to the supervisor, since my oil was on the truck for delivery Tuesday, I would receive it today. I called today and guess what? They said it will be delivered tomorrow! They have my money, but I don't have my oil and no one can give me an explanation! Still waiting for a call back from Sarah or Darlene to get on the schedule for TODAY, not tomorrow. Of course, if they wait too long, it will be too dark to deliver. SMDH
Ran out of oil and called in to have them come out since a winter storm was coming. Was told they couldn't get a truck out till three days later. Called multiple times to get it done sooner and all they could do is bring a small amount that lasted all of one day. Had to call again and all we could get was another small amount. All of this while it was snowing outside and we were freezing inside our house trying to not use up the small amount they gave us. Only reason I gave 3 stars is because the guys who came with the emergency amount were very helpful.
Woke up this morning to a cold house. Seems the old boiler shut down due to \ no flame\. Tried a reset twice, came on then o flame\. Called up Carroll, got a nice service advisor, around 7:30am. By 10am, service technician is in the driveway. Found a broken wire on the control box, did a slow oil leak repair, put a clean nozzle on the burner, checked performance, and sweet, we've got heat again. Long time customer, and will continue to be one.
Carroll Home Services are consistently above-average service for the last three years. They're heating repairmen men are expert; prices competitive. Front office personnel are compassionate. worked out a billing arangement when I list my job. Thus, consistently good to excellent.
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