Baltimore, United States
1589 Sulphur Spring Rd #106
N/A
+1 4432054547
If you are looking to have your pool deck refinished stay away from this company! The cost for 1,860 sq ft was 10,680 and we paid 3154 deposit. When they arrived to power wash the deck their machine didn’t work and they asked to use ours. The first application resulted in a shiny slippery finish which is totally inappropriate for a pool deck, none of us could walk on it without falling. They came back a second time and applied a fine grade aggregate which literally cut the bottom of our feet, a third time, no improvement and it looks awful! They used duct tape to mark off the plastic grout and never removed the glue that duct tape leaves, didn’t cover the fencing around the pool so the bottom has white paint all over it, they stepped in white paint then walked on the decking – totally unprofessional on all levels. We ordered grey and got white! This month (Sept) we finally got the owner, Fred Lounsberry to come out and look at it he admitted the job was totally unacceptable and when we complained he got mad at us and denied offering the finish we asked for which is on his web site. When I said it was still there, he abruptly said NO, IT ISN’T. I showed him it was. By this time he was really upset. He stopped the conversation and said “You have 2 options, you either let me fix it or we call it even and you don’t owe me any more money” I replied the grout was still covered with glue from a tape they never should have used and he said in a louder voice “I repeat - You have 2 options, you either let me fix it or we call it even and you don’t owe me any more money”. I said so you aren’t going to take care of the tape, and he said, “Only if I come and fix the deck and then you will have to pay the balance”. I told him to get off my property, he said “FINE”. We are still cutting our feet on the aggregate and it looks worse every day.
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I contracted Trucrete to perform 2 jobs at my residence; one to Tru-slate my basement recreation room and the other to Tru-crete surface skim my driveway. While the team did an exceptional job on the recreation room, the driveway became a disaster with chipping and cracking in multiple areas. After multiple attempts to have the substandard work repaired, I am STILL waiting. I cannot recommend Tru-crete due to both poor quality and lack of responsiveness. Very disappointing.
Fred was really helpful in supporting my pool deck renovation project. I wanted to buy the materials and do it myself. He was very generous with his time educating me on their products and their use. I bought a cementatious product called trucoat.
Trucrete was fantastic! I'm the secretary for Watermont Swim Club and we recently had our pool house floor covered. We had a tight timeline because the pool is opening for Memorial Day and we weren't sure we'd be able to get it done. Trucrete was able to come out for an estimate the same day I called. They didn't over promise, but actually completed the work ahead of schedule! The floor is beautiful and we couldn't be more pleased. Can't wait to refer all our members to you guys!
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