Beech Mountain, United States
501 Beech Mountain Pkwy
N/A
+1 8283874838
Signs clearly posted on doors that masks are required, yet none of the staff were wearing masks. When I asked an employee to put a mask on before he helped, he walked away and refused to wait on my family. He then sent over another unmasked employee to help us, who was not socially distanced and didn't recognize (or didn't care) that we were uncomfortable. We left without renting anything.
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Like you, I often read reviews before giving my hard earned money to a business. Let me honest, I love Fred’s store. Every visit to the Beech would include a stop for breakfast and to pick up some mountain staples. That’s why, despite the negative reviews, I decided to give their ski rentals a try. Never again, the ski rentals staff ruined the whole store for me. They were extremely rude and unwillingly to accommodate simple requests. Fred, if you’re reading this, do you and your business a favor and fire the slackers who were working at 3 on 2/13/2021.
I do not recommend this place. The service is terrible, the employees are rude and not helpful. When I was there on Friday they said I could rent skis for two days and if I decide not to ski on Sunday that I could refund it. When I went back on Saturday to return. The employee yelled at me and said that I was not allowed to do that and then proceeded to not refund me. I don’t care if your employees are not trained well that isn’t my fault. If your employee tells me they will refund me then despite your policy you need to refund me. PERIOD. Just know if you’re going to go here expect a bad experience.
A breath of fresh air compared to the hour-long rental line at the resort. We were in and out in minutes with great quality rental skis and board. Very quick, safe, and friendly service.
Products need to be replaced. Bindings would \freeze\ every 30 minutes and wouldn't latch and the rude employee, Derrick, interrupted me while explaining this and told me to \thaw them out\. After spending 60 on rentals at Fred's and 80 on a lift ticket, we didn't particularly think spending more than half of the day inside waiting on the bindings to \thaw out\ when they are supposed to be built for freezing temperatures (it is a SNOWboard afterall) was the day we paid for. SO rude. Horrible service. Low quality products. Just rent from Beech Mtn. in advance. Avoid.
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