Bolingbrook, United States
900 Windham Pkwy
N/A
+1 8777707637
Online estimates
Pretty good. I will get my filled POD tomorrow and will return it on Saturday.
like
PLEASE PLEASE PLEASE PEOPLE DONT USE THIS COMPANY!!!! LOOK ON THE BBB. I WISH I DID!!!! THEY HAVE A F- Rating. THERE UPPER MANAGERS DONT EVEN GET BACK TO YOU. THEY LEAVE THERE PHONE NUMBER AND U CALL IT SAYS NO MESSAGES CAN BE LEFT DUE TO REMOTE AT HOME BECAUSE OF COVID!!! HAHHA WHAT A JOKE BLAME COVID FOR POOR COMPANY PRACTICES!!!!!!! THEY HOLD YOUR BELONGINGS HOSTAGE CHARGE YOU EXTRA CHARGES PLOWED OVER MY TREE. THE LIST GOES ON. THEY DONT EVEN RESPOND TO BBB COMPLAINTS. IM NOT DONE WITH THOS COMPANY TIL I GET MY MONEY BACK!!!!!
Our experience has been a positive one. From the initial delivery to the pick up and drop, it has been one of the easiest transactions done with our move. Ryan took exceptional care of our unit as nothing shifted or moved! We highly recommend PODS!
I am COMPLETELY disappointed and frankly disgusted at the poor customer service I have received.Firstly, I scheduled TWO separate pickups for my 2 PODS on the 8th of July. Only ONE POD was picked up & moved! I had to pay the movers for the full day as I called TWICE to check the status of the other POD coming & was told it would be there, however late. Second time I called I was told the driver was completing another afternoon move and then doing mine. So, he was sent to move a scheduled AFTERNOON move & ignored my scheduled MORNING move? Regardless, the second POD never came that day! I had to wait on hold forever and finally schedule it to be moved Friday, the 10th!Secondly, I had scheduled BOTH PODS to be removed from my new address on Monday, the 13th. Saturday the 11th I received a call from a driver saying he was on his way to pick the POD up! I literally had to scramble, alone, to empty the container and get it ready for him to take. WHY would he come out 2 full days BEFORE???Thirdly, Monday the 13th came & went and I STILL have that second POD here and not removed!! I DID receive a \pickup window\ automated call the night before telling me they will be picking it up. I get home and it is STILL HERE!I am literally DONE with PODS and will never EVER use again!
Let me throw a scenario out there: You’re selling your house. You have to be completely moved out of your house in 13 days. You’ve booked a storage container through PODS Moving & Storage with a GUARANTEED delivery date. You take the day off to receive and start loading said container. That date comes and goes with no container delivery. You contact the customer service number and are told by multiple people that they are unable to reach the local store but they have rescheduled your delivery to the next day at a specific time. You take ANOTHER day off work to receive the container at the *GUARANTEED* day and time. You get multiple confirmations of delivery date and time. Still no container. You call back to the customer service line. No one can reach that location and they have no solution. The *senior* customer service member starts to berate you because they have no other options. So much for that stellar customer service reputation. I am now not confident that my POD will even be delivered at all, nor am I certain that someone will come to pick up my POD on the correct date, and then will my POD be delivered to me in a timely manner, or at all. You can rest assured I will NEVER use this company again and I certainly wouldn’t advise anyone else to, either.
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