Atlanta, United States
1604 Howell Mill Rd
N/A
+1 4043674767
MechanicToilets
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible toilet
Oil change
My Land Rover will never go back to the dealership again! Great customer service from Bobbi, she called me daily with updates and was very knowledgeable about the issues with my car. I highly recommend Braxton if you have a European car!
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First time here. I walked in for a emissions test and sam was very friendly and professional. It was typical 25 flat fee. I was in and out, will be back next year for another emissions if not sooner for servicing as well. It was clean and comfortable and coffee and water were available. Highly recommended!
From my experience, this auto repair shop demonstrated little concern for my opinion of how I was recently treated. I took my car in for a repair today (9/9/20) and was refused service because (...I assume...) I had a previous issue with a repair for which they issued a credit I never requested. I believe they felt I was going to ask for a credit for the repair today. I never stated or gave an impression that was my intent. I was more than willing to pay whatever cost would be involved with fixing my car. When I asked Guilford Suanders (front counter employee) to explain further why he would not service my car, he refused to answer. Although it was obvious I was very disappointed, I was respectful and calm at all times. With that being said, I believe Guilford stepped away to call the police a little later. I suspect he did this because I am African-American. Had I been white, I doubt he would have felt threatened and responded in such a manner. I have no desire to ever return to his shop. I did, however, believe the owner (Steve Braxton) would want to know how a customer was poorly treated, so I called him afterwards. I thought he would listen with an open mind and display some empathy. I was wrong. Instead, he used the trope of \...I know race was not involved because Guilford has relationships with black people...\. As a black man himself, I was very disappointed to hear this from him. He made it very apparent he believed nothing I said was true. I have been completely honest with everything I have written. Although Mr. Braxton had the power to refuse service to anyone, I (as the customer) have the power to hold his company accountable for how I was treated. Had the owner simply sincerely acknowledged how I felt and showed some understanding, I would not have felt the need to leave this review.
My bmw have been serviced at Braxton for 6 years. I have had oil changes, tire replacement, engine dropped, coil replacement etc everything you can name done on my 550i. I have never got chance to write a review until now. Braxton has the best customer service skills always had my car up and running with no problems. It is hard to find a good mechanic shop. Only if they worked on Porshe’s. I have recommended family and friends that was also pleased with the service.
Take your car over there at your won risk. A simple check engine light to diagnose, they couldn't find the issue but said coolant hose had leaks, paid 2300 to replace coolant hoses and a day after I got my car back, weird noises from my engine. Confronted them to fix my car because my car was running fine without anything noise and they refuse to do it for free but expect me to paid them another 1300 to figure out the noise because they claimed they didn't touched that part of the car. I planned to sue these scammers. My car was OK before I took it to them, now I'm over 2500 in money paid to them and without a car.
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