Marysville, United States
314 E Huron Blvd
N/A
+18109842557
A day and several hours later than when they said they'd arrive for my best friend's wedding. A very tired wedding party with no time left to scrub the dirty chairs. And hey, I realize rental chairs get scuffed. If they are meant to come dirty, this company should bring them on time.
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I don't know if the name of this company is Brothers Party Rental or Crown Party Rental, but they are at 314 E. Huron Blvd. in Marysville, Michigan. Their receipt says Brothers and their email is Crown. At any rate, last week I rented two 6-foot tables and 12 white padded chairs for my father's memorial being held on our front lawn on Saturday, July 20, 2019. Brothers/Crown does not deliver to orders under 500.00, so I picked the tables & chairs up myself. A nice young man loaded my Jeep and I tipped him accordingly. When I got home, I was very upset to discover that the table and chairs were filthy. I called immediately and informed whoever answered the phone that the chairs were filthy. (In fact, they were muddy! See photos). The woman I was talking to said, \They are not filthy. They are scuffed. Do you know know many chairs go in and out of here every week? You need to wipe them down\. When I informed her that they were more than scuffed, that they were dirty and muddy, she said, \I am sorry you are disappointed. Have a nice day\. And click --- SHE HUNG UP ON ME. To be treated in such a manner when I was preparing for my dad's memorial is not acceptable. Also, at that point, the last thing I wanted to be doing was scrubbing down rental tables & chairs. Luckily, my best friend went to another rental company and rented chair covers. And we had tablecloths on hand to cover up the tables. If Brothers/Crown had only done the right thing and apologized (and replaced the dirty tables and chairs for clean ones), I would have been grateful and I would not be posting this review now. Very sad.
Very very poor service, when we put in the order for the tables and chairs for our wedding, which the order was done 4 months ahead of time, we were shown tables and chairs that looked really clean and brand new, when they arrived, they were all dirty, disgusting and broken, and they were supposed to be unloaded and set up, but we had to help unload everything and set everything up ourselves, will not being using them again, very unprofessional, would not recommend to anyone!
WORST EXPERIENCE EVER! After a number of phone calls and confusion from the business on where I was located our tent arrived 30 minutes prior to my event. That was when they realize they had brought the smaller tent... The one I had paid for was 150 more (on their website) and quite larger to fit all of my guests. We were also short chairs and tables! It was terribly stressful and after all of their mistakes and confusion I was only given 50 to compensate for the disaster that took place. Even though the tent I paid for was 150 more than the one they brought. BEWARE!
If it wasn't for Crown we would not have had chairs for our ceremony. The company we originally booked with (Empire Party Rental) tried to price gouge us two weeks before the date and refused to do business with us unless we paid more even though we had already paid in full. Luckily Crown had availability and the rep that answered the call was so helpful and understanding of our situation. The chairs arrived on time, the delivery guys were nice, they wiped down the chairs and helped set up as well as help cart them through the park. Recommend this company.
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