Urbana, United States
208 W Main St
N/A
Outdoor seatingTakeawayDine-in
Bar on siteGood for kidsToilets
Wheelchair-accessible entranceWheelchair-accessible seatingWheelchair-accessible toilet
AlcoholBeerCoffeeQuick biteSmall platesVegetarian optionsWine
A quiet & quaint place. Nice atmosphere. Everything I have ordered has been excellent, but the menu is very small, so I'd give 4 stars for now. I hope to see them grow in the future!
like
Good coffee, fresh bean, nutty and rich for the latte and also cold brew.
The barista who was working when I went was very rude. It should be common practice for a coffee shop to train employees to remake drinks for customers who are not satisfied, or to offer an alternative drink if they do not like what they ordered. This is basic customer service. The barista almost refused to make another drink and insisted that I must pay for a second drink if I didn't like the first one. That would have been 12 (!!) Overall I would say this is very poor customer service and I would urge management at Cafeteria and Company to address this. Employees should be working with the mindset that the customer is always right-- but the employee treated me with an aggressive attitude and even rolled her eyes at me multiple times. This made my entire experience at Cafe&Co pretty hostile and uncomfortable. otherwise it seems like a good local business. I'm sure if I had come at a different time it would have been more pleasant- however after this experience I'm not too sure if I would come back again.
Disappointed for two reasons. The customers: masks are not being worn here by patrons. 3 out of 19 customers were wearing masks, which is not acceptable. The barista also did not make my order as described. Maybe it was a busy morning or plain inexperience. Either way it was not what I ordered. I'll update this review if things change but today I was disappointed.
The baristas are incredibly friendly. I loathe going to coffee shops that snuff at customers, but Cafe & Co. isn't one of those establishments. The staff is social with each other and with their patrons. As far as the coffee is concerned, they offer a wide array of unique specialty drinks that won't quite make you feel like you're OD-ing on sugar. Personally, I prefer plain drinks: pourovers, Americanos, and a cappuccino every now and then. They don't over dilute pourovers and Americanos, which seems to be a trend at the moment. The atmosphere is great. I was taken aback by the name change (formerly Flying Machine Coffee) and the new design, but it's fun nonetheless.
Deli
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