Canton, United States
5820 N Canton Center Rd #160
N/A
+1 7342452196
Adam has been to my house twice now during these strange COVID times. He patiently, painstakingly installed a new fireplace and with the same care walked me through every aspect of its use until I was confident. The result is a warm, cozy house and a family who loves snuggling in the living room. Adam goes above and beyond to ensure and maintain your satisfaction. His expertise and assurance mean a LOT to me- a mom with three little ones running around. Adam is the man to fulfill all your roaring fireplace dreams!
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Our call was promptly returned by Marisa. We inquired about gas fireplace cleaning/inspection and scheduled appt for service. Due to special circumstances we needed to have someone leave work to meet tech at our home. Marisa was able correlate this so we knew time tech would arrive. Our tech, AJ, called ahead and arrived at stated time, was Covid compliant and put shoe coverings on before entering house. He removed logs, thoroughly inspected fireplace, cleaned firebox, cleaned logs, replaced sand, meticulously arranged logs, then lit fireplace when finished. He answered all concerns and questions. Cleaned up thoroughly after job. This was our first time having our fireplace serviced and we were extremely impressed from start to finish. We called 3 companies for quotes. We understand this is busiest time of year for this type of service, however, Dr Sweep was ONLY company to return call. From reading other reviews, prices appear to be about same for this service. 200 for a great cleaning, EXCELLENT customer care and peace of mind knowing our fireplace is safely operating was well worth it....Oh - I should add.... This was the first time in 30 yrs this fireplace was professionally serviced. It has never looked and operated better. Thanks again to Marisa and AJ for their assistance with our scheduling needs and a job that exceeded our expectations. Highly recommended Dr Sweep!!
Dr. Sweep is fantastic. Scheduling an appointment was super quick and easy, and the tech who performed the cleaning and inspection on our chimney, Aaron, was amazing! He was super thorough, kind and explained everything he had done and found in detail. We will definitely use Dr. Sweep again in the future and will recommend them to everyone in the area. Thank you Aaron!
We had a great experience with Dr Sweep from start to finish. Scheduling an appointment during the busy season was fast and easy, the team called the day b before to see if they could come in the morning vs afternoon, when they showed up they were friendly and used COVID precautions by default. We were scheduled for a fireplace and flue cleaning but they quickly determined that we needed to have the unit replaced and walked me through the multiple reasons why. They did a quote on the fly and one I approved they completed the flue cleaning and installation (the unit was on the truck already). Everything was completed in about 30 minutes. 5 year warranty out of the box. Highly recommend!
Had these guys come out about 3 weeks ago and noticed they missed something. I have a trap in that leads down to my basement for the ash. I cleaned out almost 3 bags worth of ash. Charged 189 for a cleaning and they didn't even get the biggest part. They guy that came out said he only had about a years experience. I don't fault him. I just want this corrected in the future
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