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Mercedes-Benz of Carlsbad

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Carlsbad, United States

mercedesbenzcarlsbad.com
Mercedes-Benz dealer· Car dealer· Oil change service· Used car dealer· Vehicle inspection· Car finance and loan company· Truck dealer· Used truck dealer

Mercedes-Benz of Carlsbad Reviews | Rating 4.7 out of 5 stars (5 reviews)

Mercedes-Benz of Carlsbad is located in Carlsbad, United States on 5475 Car Country Dr. Mercedes-Benz of Carlsbad is rated 4.7 out of 5 in the category mercedes-benz dealer in United States.

Address

5475 Car Country Dr

Phone

+1 7604384454

Service options

DeliveryIn-store shopping

Offerings

Car hireCar washOil changeRepair services

Open hours

...
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B

Bree and Stephen

HANDS DOWN ONE OF THE BEST CAR BUYING EXPERIENCES! We’ve bought a few cars over the years and this was one of the best experiences we’ve had buying a car! First off, Dave was the salesman who helped us through the entire process & he was absolutely incredible and such a pleasure to work with! He showed us every feature in the model SUV we were looking at, answered any questions we had, and made us feel genuinely taken care of throughout the process! We were cracking jokes the entire time & he was so personable and so much fun to work with! After going through the “looking” process, Rich helped us with the finance portion—& just like Dave—he was incredibly helpful and answered any questions we had! One thing we really appreciated was that he didn’t try and up sell us on any other packages unless it was something that would fit our needs over the lifetime of our car (which was a huge thing since we got ripped off at our last car buying experience!) He made sure that everything was outlined and clear and took the time to make sure we understood what we were getting with the warranty we were purchasing. The following day we ended up bringing in some Chic-fil-A for the entire team (because they rock!) and got to meet with Pete who is their sales manager. While we didn’t chat for long, you can tell he cares about his customers and employees & he was super helpful with recommending some auto tint businesses to us! Overall, we are just so grateful for everyone we worked with at Hoehn Mercedes! They were SO personable, transparent & made the entire process super quick and painless. We are so stoked on our new car & we would highly recommend them to anyone looking to buy a mercedes!

T

Tim Marusich

Dave and his team in Service are the best! Very helpful, friendly, and they even helped us find great service with another dealer who services a different brand. Terrific work culture here, too. It reflects in how they treat customers.

D

David Path

Not impressed by the Service Representatives that they have staff there. Went in to see if they were able to perform services to my vehicle. Instead I was responded with a default answer that Mercedes didn’t have the software too. I have done weeks of research and read many forums that this function can be done with the SDS Star diagnostic tool. Yet the personnel did not want to get out of his comfy little office to ask his service tech guys to see if it could even be done. I am highly disappointed with the Service department.

R

Rattle Snake

I want to buy my dad a mercedes how do I see your inventory?

H

Heather Michel

We had a horrible experience here with our Sprinter. They were over a day late even starting to look at the vehicle and when they did, they did not listen to what we had communicated at all. We told them about a known issue that occurred hundreds of times in high altitude with no error to be read by the computer (we have a computer reader). After another two days with the vehicle, they called with “.great new” saying they could not recreate the issue and said there was no error code so the van was fine. What?! The van is not fine. It has a horrible sputter every single time we drove it and got to a certain rpm. Another huge issue, they would not answer phones. Even the Hoehn receptionist could not get them to pick up the phone. And to top it off, we had things fall from the inside of our van that have never fallen during the thousands of miles we have driven it and on countless horrible dirt road. What did they do while driving it? How fast did they take corners? We are extremely disappointed with this service department.

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