Champion, United States
777 Water Wheel Dr
N/A
+1 8143527611
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car parkWheelchair-accessible entranceWheelchair-accessible lift
Have an instructor certification exam next week and of course ... the Boa cable on my snowboard boots broke as I was taking them off today. (A student slammed his snowboard into my shin last week - likely the cause of the broken cable. Not a knock on Boa.) So, you know, thinking I'll have to express ship some new boots and they'll be stiff as **** and I won't ride the same and blah blah blah, whine whine whine. Willi's was awesome! Fixed me up with a new cable and - within minutes - installed it! I've done the install myself before and it requires a soft touch, a careful eye, and patience. Not things found in abundance these days. Didn't want to leave w/o paying, but was informed that it was Boa lifetime warranty thus no charge. Did NOT expect this at all. Willi's rocks! (Boa didn't do to badly either.)
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Willi's has a great selection of gear at reasonable prices and the retail staff are kind and helpful. I, unfortunately, dealt with Emily to demo skis, who was extremely rude throughout the sales and fitting process, to the point that I elected to go out of my way to Hidden Valley the next day to demo skis (Mike at HV is great and very knowledgeable) to ensure I would not have to interact with her again. I am sure I am not the only person who has walked out of Willi’s thinking Emily's lack of customer service is a reflection of Willi's service model, which is unfortunate.
A friend of mine went here and they treated him extremely well, you can trust this shop with your gear, and they deserve their great reputation.
Ask for Brian. He went above and beyond, and stayed over an hour after closing to help me with my custom boot fit. Can't say enough how awesome my experience was
Yesterday (SATURDAY) I came to Seven Springs to snowboard. I don’t go very often but when I can, it means a lot to me to get out and ride. The first thing I needed was a wax and sharpen on my rusty snowboard and the guys did an excellent job at Willis, Quick turnaround time and even gave me a few pointers on how to store my board for the summer to cut back on the rust. I appreciated that. Got the board and ready to hit the slopes.. I realized someone had borrowed my board a while back and they switched the bindings around. I tried to use the tools provided on the bench outside but someone had stripped one of the bolts. Dang, back to Willis I go. Without hesitation they helped me get that bolt off, helped me pick out some new mounting hardware. It was a great help getting it fixed and back on the slopes. I strap in, get on the lift and as soon as I’m (Finally) ready to ride, one of my bindings strap breaks. Clearly is wasn’t my day but, back to Willis I go! Once again without hesitation they help me out. They did what they could to get a new strap, hooked it all up and I was completely good to go hit the slopes. I had some great rides thanks to them. It was a rough start but I am completely stoked on the guys willingness to help, their attitudes every time I came back and the over all experience. Thank you so much and please tell the guys I said “thank you” one more time. -Jonny
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