Charlotte, United States
3030 Latrobe Dr
N/A
+1 7045351122
Wheelchair-accessible entrance
Good company, fairly new to our community. The handyman John is a great worker trying to make our building look good interior and exterior. Keep up the good work. Henderson just finished with our bell tower and were excited to see what else is in store!
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I am not one to leave bad reviews, but this one is long overdue and 100% warranted. My experience with Henderson Properties has been the following: I am a property manager and manage a townhome that Henderson is the HOA for, and originally reported a maintenance issue in FEBRUARY 2020. The issue is on the exterior of the property, where water is getting inside the townhome and damaging the interior of the home. I have sent extensive photos, left voicemails for the community representative, sent dozens of emails. and have yet to receive a response with any substance. The property damage is getting worse and worse, and Henderson keeps neglecting overdue exterior maintenance. Every time I have reached out to Henderson staff Via email or phone call for an update, I received one of two responses: \We are waiting on board approval\, or \We are currently out of the office\. Seems like they are out of the office every week. Since I have had this outstanding maintenance request, the community manager has changed 4 times!! (I guess everyone is quitting - I don't blame them). We are now in December, and have yet to get a resolution, or any sort of game plan on what action will be taken to address these issues. If you are thinking of purchasing a property where Henderson is the HOA. you might want to think again. They will charge you your HOA dues, while mismanaging your community, and letting your property slowly deteriorate. Note to Henderson Staff: I really am a nice guy, a only trying to do my job as a property manager and take care of issues at my clients rental property. So, PLEASE, lets close out this issue so we can all move on with our lives.
I reside at a property that was recently purchased, and is managed by Henderson Properties. My experience has been courteous, professional, and pleasant. They have been quick responding to all emails, and are doing their best to make the transition of ownership as smooth as possible. My tenant specialist; Sara Mulligan has been AWESOME. I'm looking forward to future relation, and will gladly update reviews. Thank you, Patricia W. Thompson
The maintenance team at Henderson has been great any time I've needed them. This week, Daniel had to come repair my kitchen faucet. He was quick, courteous, and left the space cleaner than he found it!
Unfortunately this company does little to manage their tenants and they do even less when neighbors reach out to request resolution of issues. The employees must all take courses in the “art of the run around”! Take a look at the weekly mess we must endure. To respond to Henderson Properties: You have a lovely “response writer” but instead of spending time writing why don’t you simply take care of the issue? Send someone out to take a look again today...even more items have been placed at the curb (I have added more pictures for you in case it’s a problem to deal with this in person). You continue to blame the problem on dumping...but the point remains.....YOU are the property management company therefore YOU are responsible for rectifying the situation. This problem continues to be an eyesore and an embarrassment for the homes of Coventry Woods. Update: 2 weeks out and the items are still sitting there beside the road. Update: items finally removed over 2.5 weeks later but new items have already returned to the curb....thank goodness they are smaller pieces but still an eyesore
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