Charlotte, United States
Suite 210 11709, 6507, Fruehauf Dr
N/A
+1 8885346089
Was dispatch by LG for warranty on our refrigerator. First appointment no call no show after I took the day off to deal with this. I called 4 times the day of the first appointment 9 am first to verify appointment since I had not heard from service provider. Second Around 1 to verify again both times call center employees assured me they were coming. Third time after 230 late scheduled time. Again assured appointment to be good. At 1 I was told that I was the second appointment on the techs schedule then at 230 I was told I was 4th and they would be here soon. At 530 I called back and the girl told me my appointment wasn’t until Friday which I never been told then I was disconnected at 2 minutes to 6 when they close. At 615 someone called like they were scheduling for the first time. For you guessed it Friday. Let’s see what Friday brings. At this point if the tech shows up early with a brand new refrigerator I will never recommend Parts Charlotte to anyone.
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I wish I could do 0 stars. Unprofessional. Made me wait for 2 months to repair dishwasher, ordered wrong parts and employs unprofessional and incompetent technicians, and only has a couple of people working in their 'national' call center. I spent on an average 45 mins of wait time on the phone at least 5-6 times. I will never use them. Had to work with the manufacturer directly to get this addressed quickly. Parts Charlotte took 2 months to and do wrong diagnosis. and they ordered incorrect parts.
I fully expected to be waiting 2 to 3 weeks because I’ve been through this process before when I called them they came out with the parts and fixed my fridge the same day. I highly recommend there services during this pandemic
Terrible customer service. Waited for over a month before they sent someone out to work on my claim, and only after I called. Once they came out, the contracted technician was top-notch with his service, and provided good information to understand what the issue is. My Technician recommended replacement, but Parts Charlotte failed to provide a diagnosis to my warranty company. I, and the Home Warranty company have been trying to reach Parts Charlotte to have them provide a diagnosis. The main problem is that they give you a toll free number, which encourages you to use email, as a quicker way to get a response to your issue. That would be nice, if they follow it. I've been waiting over a week, after I started to email them. I've emailed them several times, and left a couple of voicemails, but have yet to receive a response.
worse ever, between warrantech and this service center I have been now waited 6 months for my dryer to get fixed. Technician is very unprofessional no show no call/text. Keep lying about tech appointments and nothing!!! Also every time I call to inquire about it, they put me on hold for over 2 hours!! I would give them a forth of star if possible.
Deli
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