Chicago, United States
1840 N Central Ave
N/A
+1 7732371400
This place is great. I get in/out in minutes. Only issue is that they never answer the phone so you need to go there.. that said, I had success with purchases of 7 solid interior doors, plus exterior door. All quality products at good prices. Will shop there again.
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I am the owner of Floors By Ambrose and ever since I started comparing prices for a variety of trims and door, it caught my attention that their prices were more convenient and the quality exceeded the expectations. I have to say that the personnel in the office have been better each time but the guy at the warehouse Luis Santiago, I have no word to commend his excellence service and personality. Always smiling and closes the deals with excellence. I highly recommend them for your next doors and trims that you may need. Ambrose Valdez.
We had doors delivered on Friday. It is only curbside delivery. The frames were all wrapped in cardboard and plastic straps holding the cardboard and doors together. Saturday/Sunday we had our carpenter installing the doors into our house and we noticed that on one of the doors the frame had a giant crack in the wood which could not be fixed and had to be replaced for the door to function. My installers had to replace the frame from Home Depot since we needed the install completed by Monday for the painter. I called Door Depot on Wednesday because the week was very busy to notify them and ask if u can be refunded for the part I had to replace that was damaged. I spoke to brian our sales rep and he told me that I needed to have inspected the item on Friday at delivery. He NEVER told me that was required when we placed the order and at a quick curbside drop off there is no time to undue all the straps and cardboard. I also explained to Brian that had i removed the straps in the garage to inspect, the doors are very flimsy and not secured well and it would be impossible to carry them into the basement for installation in one piece. Had I known that inspection needed to be done at delivery, I would carry them one by one into the basement and inspect them while delivery person waited for however long it took me. Shame on you Door Depot for not being honest, transparent and standing behind your products! Save yourself the headache and go somewhere else. We purchased doors for the 1st and 2nd story of this new construction home somewhere else for cheaper AND the quality was better too! Avoid Door Depot if you want a place with good customer service who stands behind their product! When I said “Brian, it sounds like you don’t really care,” he said “yea, sorry.” Wow!!!!
Expensive and no doors in stocks, only preorder, 6-8 weeks of waiting.what kind of bussines is this if youdon't have the material wich you are selling, i can do it online, by my self, directly from shipper.
Great experience overall, knowledgeable staff helped with choosing correct doors and moldings. Very smooth transaction and my order was ready on time. Highly recommended place, will use it again..
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