Mt Airy, United States
13030 Old National Pike
N/A
+1 8882446349
This company came highly recommended to us and they did not disappoint. Javier was great to work with and all of his workers were professional and courteous. When our old home threw a few curveballs, the team quickly adjusted accordingly and make it happen. The price was also very fair. Quit searching and just trust these people!
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My wife and I had someone come out for an estimate and recommendation a year ago and were not given much information. They also never followed up with more details. We tried twice last week to schedule an appointment and they never returned our phone calls to have someone come out to our house.
Great group. From initial consultation through install this group was excellent. First meeting with Javier to discuss options, of which we had multiple. We went with Javier’s recommendation, and now 4 months into season we know it was a great decision. Went with a pellet stove insert which has been working great. Great product, even better support and service. Install work was worth every penny,. These guys take their time and do the job right.
We had a few miscommunications and each time they took care of us- no questions asked. Maria was really lovely to deal with and the guys fixing our stove under warranty were knowledgable and friendly. I think we have enough experience now to say it's a good company to work with.
We hired them to clean the chimney in the house we just bought, which also includes a level 1 inspection. I think the technician spent more time trying to sell a stove insert than actually cleaning the chimney other than finding \problems\ that he thought helped his sales pitch. One problem was the flue would not open all the way. Later after the cleaning I went to open the flue and inspect the work done only to have ash, spider webs, and other debris fall down. I guess they need to be watched the whole time because they clearly did not perform the work they were payed to do and did not clean the firebox, damper, or smoke shelf. After I cleaned all the debris with a shop vac (which they clearly didn't do), the flue opened as expected. We payed and I quickly forgot about this horrible service and what a huge waste of money it was. However a couple weeks later they finally sent the report and a quote for a pellet stove, new crown, and to replace a brick that has cracked and popped off a small amount. The report was a joke. It did include pictures, however they were horribly mislabeled. The price they quoted for crown repair and to replace a part of a single brick was comically high, and needless to say they will never get my business or recommendation.
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