Lynnwood, United States
5804 204th St SW
N/A
+1 4256784983
I am extremely disappointed in my experience with convoy. If I could leave zero stars I would. This the first review I have ever left in my life, but my experience with convoy today was that terrible. I called them to get a quote on some material and when they gave me the total I tried to pay over the phone, but they wouldn’t accept payment on the phone. I was upset about this and In response to my frustration the person on the phone hung up on me. I sent my client down to pick up the material and to pay and since they had pulled the materials and given me a quote I didn’t think to tell him what the total it should be. First when my client arrived and asked for the order the sales person was extremely rude and short with him and second (and most important) he charged my client 160 more than I was quoted!!!. When I found this out I called convoy and was told that this was because I got upset. How can a company base their prices on how much they like a conversation with you? How can they tell you a price and then charge your client hundreds more? I’ll definitely be keeping my business to Pioneer, Allied and ABR from here on out. ***the owner’s response is not correct. I am guessing your employee did not accurately convey what I said. I said one swear word and not as insult or even in response to not being able to take my card over the phone. He was being extremely rude and unprofessional the entire conversation. When my client was charged 160 more than the quote and I called back- he responded “I can charge whatever I want and next time maybe you won’t swear at me.” Thus admitting that the price increase was a vengeful act. If me saying, “just get the f**ing rolls ready” Is an attack or warrants a price increase you all might want to start selling women’s clothing. I’m a roofer. I will be letting my local roofing and builder’s groups know about this.
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Convoy Supply is awesome. This is the place to go to get fast friendly knowledgeable service for building envelope contractor supplies. You can't go wrong at Convoy!
Wonderful costumer service!!!!
Only got a small order of shingles, but the guys here are friendly and helpful. Plan on spending a little extra time during pick up, if they're busy orders can stack up a bit.
Deli
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