Corona, United States
1787 Pomona Rd Unit B
N/A
+1 8888518351
I ordered my patio cover, it took about 4 months to deliver, not sure if it was because covid, it came without the sleeve posts but Deena took care of it right away, Deena was very responsive to my questions, she answered my calls and texts immediately, the product is very nice, I am giving 5 stars because of Deena, she is making this company succeed. Excellent customer service.
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Patio Kits Direct has been great to work with. Especially Andrew who has reached out to me several times to answer questions. They have answered all my questions and helped me feel at ease with ordering my patio kit through them. The process is easy, the product looks great. I've used the online design tool so that I can see what options look like on my patio kit. I can't wait to start building my dream patio cover. Will upload a photo of my completed project when done. Update: Finished patio kit and very pleased with the end results. It was a little more challenging that I originally thought but I had some tricky parts to my patio. One of my boxes was damaged in shipping and staff at PatioKitsDirect was awesome and re-ordered and shipped replacement parts as fast as they could. Had some questions while building the patio but staff was very helpful in answering these questions. Overall very satisfied and would recommend going this route as you save quite a bit of money doing it this way.
Really disappointed with the lack of communication. Instructions are terrible. Comes with at least ten different screws and only on certain parts of the instructions can you find out a couple screws to use. The instructions need a huge revamp. As far as communication goes, I had questions about the “header” and “screws”, I called twice and was told I would get a call back. That call never came. A day earlier I left an email and it’s been four days with no reply. Basically put it together the way I thought would be best. Luckily my father who has an extensive carpentry background was able to help guide the way. He tossed the instructions and said it looked like a 6 year old wrote them. Pretty expensive gamble, but product is legit and if you can figure it out then I’d say it’s worth it. Moment they got my money, all communication was out the door.
I would recommend Patio Kits Direct to anyone looking to DIY build an Alumawood Patio Cover. We saved over 10k building it ourselves. Its so easy to do. Deena was awesome. Answered all of our questions both email and phone. Even went a step further for preparing plans and documents to submit for a building permit. She even gave us a military discount and thanked me for my service. The kits come complete with everything you need to install. Our kit was a 13' x 56.6' cover. Took us three weekends to build with two people. It took a little longer due to the local building departments requirements and inspections before we could attach to the home. Very simple and very affordable. Very pleased with the outcome. Gonna enjoy this patio cover for many years to come. Thank to Deena and Patio Kits Direct.
So far i have very little positive to say about patio kits direct. The kit took over 2 months to deliver due to back ordered materials which Katie assured me had not been affected by Covid and were not back ordered until finding out 2 weeks after i placed my order that they were. One of the boxes with the wrap kit was damaged with the pieces inside damaged as well upon receiving. The flashing for above the hanger was not included nor were the 1 1/4 inch screws for screwing the hanger to the facia. No instructions were sent whatsoever, i had to reach out to their build assistance line to get a pdf file sent over. To their credit after reaching out about the damaged parts they said they would have new ones fabricated and sent out right away. Unfortunately that was almost 3 weeks ago and i have not received any confirmation of fabrication or shipment and my three emails since have not been returned from Katie. I had high hopes for this patio cover after reading good reviews however all the bad reviews i read had experiences matching what has turned out to be my own. i think the reality is you get what you pay for. Some luck out but I could have gone with the local alumawood installer for 500 dollars more which at this point sounds like a bargain. Hopefully i can just get everything to eventually get this thing up and not have wasted the 3 thousand dollars.
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