Cortland, United States
8 S Hartness
N/A
+18157587274
This is the 4 week our garbage cans haven't been emptied completely, I've called and emailed and still no response. Agree, the phone service is a constant loop, circles around and no one available. Cancelling service and would not recommend.
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I didn't have any problem with their service. However, a year after I canceled it, they sent me a statement. The statement was for a late fee... I called and the woman I spoke with found the error and said she corrected it. I received another - for a late fee on a late fee. When I try to call them, the person I get is not able to understand the problem. I will be filing a complaint with BBB as I am tired of incompetence.
Over the past 6 months this company has been nothing but issues. Prices increased which is fine however they said recycling was discontinued. We then receive a letter saying that letter was not meant for our area. Over the past month our lawn bags have not been picked up. I call every Wednesday and they say, 'yes they should have been picked up' we don't charge 4 a bag for your area. Well today was the final straw. Called again, said they would send someone out to pick up the bag. Neighbor called right after me and they said our area is in fact charged 4 per lawn bag. Time to leave this company. Just awful service. Our recycling has also not been picked up for 4 weeks. One truck picks up the trash and recycling at the same time.
I have called numerous times to ask the drivers not place my cans iny driveway. I am disabled and it is extremely difficult for me to have to get out of my vehicle to move the cans and get back in. Complete disrespect and retaliation for me calling. Company is full of inconsiderate people. Would give zero stars if could.
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