Fredericksburg, United States
10954 Houser Dr
N/A
+15408997722
Scheduled to have service 2 times a week. Haven’t seen them in over a week. After being on hold 2 times for 20-30 minutes each time They say it’s because of the weather. It only snowed 1 day. Well it’s been a week and still no service. Dumpster is over flowing. Time to get new service. I do not recommend the his company. By the way, this isn’t the first time
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If it is a snow day then there is no guarantee when they will ever come by. Snowed last week, garbage for the entire street still sitting at the curb. Nice out, no weather...this isn’t the first time either.
Consistently fail to pick up trash/recycling. When you try to contact the office, you can't speak to anyone. I was on hold for 30 mins and started at number 34 in line and when I hung up the phone I was still number 34. The online chat feature is not a chat; it is an email system. After missing my pick up on Wednesday, they sent an email and agreed to pick up my trash/recycling on Thursday. They were a no show. Friday, no show. Finally on Monday the next week they sent another email saying they would come on Wednesday, which is my regularly scheduled pick up day. This has been an ongoing problem for over a year. Several months ago, I was told that I was not receiving service because my bins were not out on time and the driver made note that the bins weren't out. I always put out my bins the night before so County Waste started taking pictures of my bins each week. Suddenly my trash was getting picked up. Then it stopped again but no pictures. When I asked the office about this, they said it must have been a mistake because my service was marked as complete (it was not complete). My neighbor kept finding their trash bin turned over in their yard each week. They reviewed their ring doorbell camera to find the county waste drivers were kicking the bins into the yard. This company is absurd and unprofessional.
I'm not sure why everyone else has had a bad experience but I have had a good experience using County Waste. They are always on time picking up my trash and recycling. I also like how if there are snow delays you can look on the website to see when they will come out to pick up the trash. The pricing to use the service is also great as well. Overall I have no complaints.
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