Danbury, United States
70 Backus Ave
$$
+1 8004633339
N/A
Delivery
Even though there was a long line, it moved quickly during the holiday. The employee was excellent. He helped me with my return and I was out of there in a flash!
like
Friendly staff! They provided me some tools to send my package properly.
Unfortunately it is very small. In a time like Covid I did not feel safe with the set up. There was no way you can be 6ft apart coming, going or waiting; however the setup kept workers safe from the public with a barrier between the customers and the workers. The way they do returns makes them a lot slower than UPS and the post office. They have to type something in their computer and wait before they can scan the barcode on my phone. I felt like I was standing there for a long time with my arm extended because of the barrier for them to scan the bar code. Eventually they scanned. They even had to go in the back for the print out to put on package. Usually once it's my turn at the register at ups and post office, they scan and print in less than 30 seconds. I gave them 3 stars because the system worked, it was just slow.
My delivery was supposed to be on 12/30/2020 and there was an issue, I was ok with it stuff happens so I was told that it was going to be deliver the next day 12/31/2020, a FedEx truck is 2 houses up my street but it didn't stopped at my house, so I call to find out what time is going to be deliver and I am told that it might be deliver today 12/31/2020 or Monday 1/4/2021 and asked why wasn't my package deliver today when there was a truck near my house, FedEx could have deliver it today since a driver was basically next to my house, I ask to speak to a supervisor and I was told that there are no manager or supervisor available, I asked to be transfer to the local office and I was told that they are not taking phone calls, this is beyond ridiculous, this company is not responsible or reliable.
Not very helpful or friendly. One staff member told me they dont scan QR codes or print labels and told me to go to Staples. Clearly did not want to help. I waited to ask another girl and she said they did and was able to help me. Customer service training is needed.
Deli
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