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Rick Case FIAT

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Davie, United States

rickcasefiatusa.com
Fiat dealerAuto parts storeAuto tune up serviceCar dealer· Fiat dealer· Car dealer

Rick Case FIAT Reviews | Rating 3.9 out of 5 stars (5 reviews)

Rick Case FIAT is located in Davie, United States on 3500 Weston Rd Suite 1. Rick Case FIAT is rated 3.9 out of 5 in the category fiat dealerauto parts storeauto tune up servicecar dealer in United States.

Address

3500 Weston Rd Suite 1

Phone

+1 9549030719

Service options

DeliveryIn-store shopping

Offerings

Oil changeRepair services

Open hours

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M

Melanie Cora

Best experience ever hands down. I know going to a dealership can be stressful bit the experience I had was complete opposite. Outstanding customer service . Ricky, Juan G. & Joseph Francis great guys very professional and outstanding customer service again I give you guys 6 stars

M

Mark Hirt

Took my vehicle for service and was returned damaged. Service director Juan is the rudest service director in the industry no idea how the Rick Case family allow him to be on board. He was a terrible service director at Braman now he is at Rick Case really making them look bad. He does not care about the customer at all. Look at the paint protection on the vehicle. How would feel if this was done to your vehicle? Be ware of this service department.

D

David Stack

We're so disappointed with Rick Case Fiat. Their customer service has fallen apart in the past couple of years, especially now. First, a month ago when attempting to make an appointment I left three voicemail messages, and filled out their online form. I never heard back. My husband got lucky when he managed to get someone on the phone three weeks ago. So three weeks out we made this appointment. I came in last Saturday, and the Service Advisor couldn't find my extended \Wrap\ warranty info in the system. I went through this last time too. He insisted my car is out of warranty. Insisted! The Service Advisor finally found it the warranty, but informed me that it will take a week to diagnose why my brake light and interior lights don't work. No loaner cars are available. Last time my car was in the shop for about 4 weeks. They expect me to be without a vehicle for weeks without a loaner car when I'm under warranty. We have never had this issue at any dealership. This is my fourth car purchased here, but we will seriously reconsider doing any business there again in the future. Icing on the cake... The soap dispenser in the men's room doesn't work, and I looked next to me in the waiting room with a man not wearing a mask. Keeping my distance. But then a staffer got in my personal space without a mask so I walked outside. Really Rick Case? Unbelievable!

J

Jessica Gonzalez

What a great experience with Jorge Rivera. He made me laugh and was very professional. He explained everything and recommended the service needed for my car. The wait was worth it; never been so happy with a service at a dealer. Highly recommend Jorge as a service advisor. Next time I need service on my car I will be giving Jorge a call.

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Marilyn Zaragoza

I made an appointment for 8am for an oil change. The day before the appointment I receive an email identifying the appointment time at 7:30am. The day of my appointment I arrive at 7:20am. No one shows up til 8:10am. I was not the only person who received the 7:30am email. I was told the oil change would take two hours. I told them I would pick up my car in three hours giving them an extra hour. I showed up three hours later and my car was not done! Terrible service!

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