Waterville, United States
500 Kennedy Memorial Dr
N/A
+1 2078735115
Dead River technician was here today, Mark is always very polite and professional, to service our heating system and hot water heater. Was very efficient and knowledge. Always does a great job
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Not only are Ryan and Steve good guys, they got my new heating oil tank set up fast and in a much better location. Amanda was always professional to deal with over the phone, and made us confident in continuing to do business with Dead River. Overall a decent experience, thank you.
I've been with this company out of this location for 13 years. But today that ends. We were running low on oil and had a delivery scheduled for today, but when my wife woke up this morning, she called me and we had no heat, we had run out of oil. We've never been that low on oil it was a Overlook on our part, yes. But the issue is, I immediately called Dead River at 7 a.m. and explained that I had an order scheduled for delivery for today, but we ran out in the middle of the night, and I needed that oil at my house ASAP so I could get my furnace going because I have my wife and three little children at home. My delivery just showed up 10 minutes ago at 3:30 p.m. . We have paid our bill on time all the time for all of these years and have never had an emergency situation. It is the middle of January with my wife and children at home with no heat. And they took 11 and a half hours to get me my emergency delivery. I was out of town when this happened. So my father-in-law came over with 5 gallons of diesel and put it in my tank and at least got my furnace going for my family. This is unacceptable customer service!!! Granted, like I said we ran low by mistake. That does not justify an 11 and a half hour emergency oil call in the middle of January
Great friendly and professional staff. They took care of a mess left by another company even though it took patience and a couple of visits. Everything is working for the first time since we moved here. Thank you Dead River.
Special Shout Out to: Mike Greves Sharon ??, Brunswick Office Bill Kenney Tom Meader Jamie Hussey Jenni Berard Who have made transition of several accounts in Brunswick & Augusta especially fruitful and pleasant!
Deli
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