Fort Lauderdale, United States
5555 Anglers Ave #16a
N/A
I am a little surprised by the bad reviews. I never write reviews but felt I had to here. I have dealt with customer service a few times over the years and every time they have been polite and helpful. They would send me a new sensor or transmitter if they could not trouble shot what was wrong and I had it within a couple days. They were always easy to understand as well.
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In all of their adds they fail to tell you that unless you are injecting insulin Medicare nor your insurance will cover it.
I have been using Dexcom since they came out with the G4; I am currently on the G6 and have found these sensors and transmitters to be pretty disappointing. A day doesn't go by without getting a couple of sensor error or loss signal messages. I am using the sensors correctly, I make sure the placement is adequate and I always clean the transmitter with alcohol before applying it to a new sensor. This is not working for me and it's sooo frustrating!!! In addition, I find the readings to be way off at times. I believe what bothers me the most is the amount of time I wait on the phone to speak to a customer service representative, in fact, I am trying to reach them as I write this and I have been on hold for 28 minutes... This is a very expensive CGM and quite honestly, I am ready to move in a different direction!
Terrible customer service! Do not keep up and leave you without sensors for days sometimes weeks. Plus no one you talk to is in America...good luck understanding a word they say.
Crazy bad reviews??? I have to say, I have had some issues but never waited more than 5 min and have generally received supplies when needed. There have been some small gaps but I have a backup for those times I am without....and so should anyone else that is using a continuous monitor. People that comment that it is dangerous for a type1 not to have this should take some responsibility and make sure they have a backup. That is on them.
Worst customer service imaginable. No follow-up. If you place an order for supplies, be prepared for (i) lengthy delays, often with no order shipped often until your 2nd, 3rd or 4th call; (ii) broken promises regarding shipment dates, and (iii) totally non-responsive customer service. FYI … even the SUPERVISOR’S promise (my FOURTH call) to ship “by tomorrow” was broken. My order is still "in processing" after almost a month!! Long-standing backlog on inventory causes lengthy delays between order and shipment, but the company has done nothing to come up with a solution. A billion dollar company like Dexcom could increase manufacturing if it cared, but it obviously does not. It sells all it can make and has no competition. This is what happens when consumers have no real choice and is a perfect example of the ugly side of patent protection. Unless you have hypoglycemic insensitivity (like most potential Dexcom users) go with Libre instead of Dexcom!!
I thought that this was a good company in the beginning but I have to agree with the others on these reviews. Customer service sucks and the left hand doesnt know what the right one is doing. I am always holding over 20 minsane place a request for a callback but guess what? I never get called back
Was given a transmitter that failed to pair and give readings. I called Dexcom for a replacement and it took a week and a half to for them to process and send a working transmitter. That's 10 days without being able to monitor blood sugar, which is scary for a type 1 diabetic. They didn't care.
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