St. Charles, United States
110 S 17th St
N/A
+16303772800
I see my last review was taken down. I used to love this doctor's office was with them for about 2 years. However if you have something odd going on like my family was being poisoned in our home from carbon monoxide these guys missed it two and a half months my family continue to be poisoned because they couldn't help me figure it out.... We continue with ongoing issues a year later all because it was easier to say I was crazy than do their job.
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I've been coming here for a few years now and I've always had great experiences with the office staff and with Dr. Rivera. I wanted to leave a review after my visit today because I had an unusually bad experience. I saw Dr. Link for the first time as he was available to see me short notice on a Saturday - which I do appreciate - but he was extremely impatient and borderline rude, heavily implying that I became sick of my own accord and was wasting his time. After spending the entire night heavily congested and unable to sleep or breathe properly, to be treated as a burden by a physician who left the office as quickly as he could - apparently busy with more important issues - was overwhelming. I hope he will consider being a bit kinder to his patients considering the field he has chosen.
I took my granddaughter here for an appoointment with Dr. Riviera. We waited in the examining room for almost ONE HOUR before the doctor arrived. He seemed pleasant and competent, but there is no excuse for waiting this long. They need to review their scheduling practices!
I have used many of the doctors here, they are all very good, and I haven't had any issues with rude staff, they have been helpful. I am only giving 4 stars because I have to call multiple times to get them to order a prescription refill at my pharmacy.
I’m going to be completely honest and say I only come here out of my way for my doctor. (Dr. Michael Rivera) he is truly amazing and tends to every health concern or issue I have ever had. If he ever left this place and moved elsewhere I’d travel out to a further town to be seen by him. I’ve been seen by the other doctors here as well, but none could compare. Let me say they’re not bad either, I just don’t feel the same level of comfort. The medical field has changed A LOT over the years and most doctors DO NOT care. I have NEVER had any bad experience with him. I have been seeing Mr. Rivera since I was 16 years old and I am 23 now. I seriously don’t believe that man ever has a bad day. If he has, I couldn’t ever tell because he treats me well, with respect, provides me with dignity and care each visit. I also want to take the time to give credit to a woman who’s I want to say a phlebotomist? I forgot her name unfortunately, but will update my review with her name once I find out. She is Caucasian, wears glasses, short hair, about 5'3 and a very warming smile. She also happens to be very tending and caring of her patients. She takes the time to talk to you and feel welcomed rather than grabbing blood and sending you on your way like an average blood bank. As far as anyone being rude I only had one encounterment by a woman I believe her name was Barbra? Maybe she just had a bad day and hopefully she worked on it by the time any new patients come in.
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