East Brunswick, United States
314 NJ-18
N/A
+1 7322384444
Toilets
Wheelchair-accessible toilet
ERICA IS THE BEST HANDS DOWN! THANKS ERICA FOR EVERYTHING ILL BE BACK SOON!
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I went in for a massage today and had Robinson. Not a very good experience felt like I spent money on a head rub, and a toe rub oil and lotion. Never took a warm towel and wiped off the oil like the others so I leave marinated in oil slipping in my shoes. Feels like he is not well experienced in this position neither with customer service wish I've waited for a different one to save some money. He also kept sniffling and kept looking at the time while massaging me very un relaxing. I didn't want to say hey stop rubbing my head and start on my back. Seems like he is new. I would not prefer Robinson he might look like he can do good very unprofessional.
I signed up for a six month membership. I’ve been getting massages for years and at this point it’s pretty easy to tell who a great therapist is. Over the course of this membership I’ve found that I only liked the massages from Erika. Unfortunately, it’s been quite difficult to schedule appointments with her as her slots book rather quickly. I’ve tried other therapists and they are not as skilled as she is which becomes incredibly frustrating. Some barely massaged me despite asking for increased pressure. Some slathered lotion on me and barely touched me. Because of this I canceled my membership. It’s not worth randomly picking therapists and receiving subpar service. I managed to find another spa with skilled therapists. The place offers 60 minute massages (as opposed to the 50 that you’ll get here) and free massages after 10 visits. Stay away from Massage Envy.
I had Robinson today not really friendly and not enough care in the massage. I felt like he was rushing in the areas I needed more attention. He spent a lot of time rubbing my head and shoulders then my back thats very tense and my legs which I stand all day everyday. He shoves the roller under your legs and he never wiped the oil off my body very upsetting. Its hard to swallow 50 bucks for a massage I didn't like and I dont want to be rude. Very difficult experience from my first time, I had Daniel O my first time he was great.
I froze my account due to Covid. They unfrozen it and charged it without my verbal consent. I called twice in August stating I do not want my card to be charged, I havent used the service ONCE this year and they continued to charge my card. It's pathetic and embarrassing that they resort to these tactics to stay in business. SHAME.
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