Enfield, United States
24 Hathorn Dr
N/A
+1 8008977211
Great service. We had a gas smell coming from our stove and we ended up needing a part for it. They were able to get the part before the weekend and save us from a weekend with out a stove. Jason was very professional and was able to take care of it for us.
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We had an issue with Co2 and had to make an emergency call on a Sat night. The operator on call, Mimi, reacted swiftly and made a call to the fire department and told us to evacuate. The fire department was able to turn off propane where needed and we waited for a service call on Monday We called on Monday, was transferred immediately and efficiently to the correct department and we had a technician arrive in an hour. Jason from the Claremont office was professional, extremely knowledgeable and thorough. We had an issue with carbon monoxide. He was able to immediately identify the issue, consulted with prior technicians and coordinated the resolution. He returned to complete the job. He was a pleasure to work with. Thank you Eastern!
I had my annual boiler cleaning and tune up performed today by Jason. He did a great job but I expected that. What I did not expect was when Jason noticed that our Carbon Monoxide detector in the basement was showing a low reading of carbon monoxide. He took it upon himself to get his professional carbon monoxide detector and double check the reading. Fortunately, it was zero but he notified me anyway so I could see what was wrong. As it turned out, my detector was 13 years old and needed replacement. Our boiler isn't emitting any carbon monoxide so maybe it didn't matter but I'm glad Jason took the initiative to double check and help keep me and my family safe.
Our boiler stopped working overnight. I called Eastern and within an hour Jason was here and quickly diagnosed the problem. Within 15 minutes or so we had heat. Jason was very professional and one exactly what he was doing. I highly recommend Jason and Eastern. Thank you!
Thank you Eastern Propane and Jason for always being prompt, informative and helpful when I needed help with my furnace/thermostats. Lisa
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