Elkhart, United States
901 Parkway Ave
N/A
+1 5742945406
Kerbside pickupIn-store pick-upIn-store shopping
Wheelchair-accessible car park
Repair services
I've made multiple purchases at the CR 17 Sorg Jewelers location, including my Wife's engagement/wedding rings. Darin Sorg was incredibly helpful throughout the entire process. I'm a jewelry novice and not a quick decision maker...so I had a lot of questions. Darin expressed patience, thoughtfulness, and understanding from beginning to end. He never rushed me and allowed me to move at my own pace. Darin is genuine, kind, funny, and a pleasure to be around. My interactions with the rest of his staff have been pleasant as well. Highly recommended.
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I took a necklace in for repair that I had purchased at another store. Jocelyn helped me figure out how to fix it and she was so nice and helpful, I had no idea they would be sooo nice! Then in one day turnaround I got it back restored and rhodium plated. They also have a really nice case for it when they gave it back to me. The master jeweler John E. is a sweetheart and very talented and I would recommend him and Sorg Jewelers to everyone that asks about my beautiful necklace! Thank you!
Sorg Jewelers on 17 is the ONLY place I will go for anything jewelry and jewelry-related. The staff and jewelers have an attitude of can-do, will-do. I’m sitting in my car having just excited Sorg; I want to be sure to get this review written. This is a business that is driven by MORE than the “bottom line” of profit. After every visit I feel better than when I walked in. THANK YOU to all staff!
I went in the week of Christmas to buy a few charms for a Christmas gift. The woman who helped me was kind and helped me locate the right kind of bracelet charms I needed. The problem I had with my experience was that the charms I was looking at were located by the very end of the counter where the register was and it also happened to be where the sales persons entrance to the back. There is a heavy swinging door there that at first I didn’t notice. As I was browsing the charm selection another sales person walked through the entrance quickly. The door swung back and hit me. At first I didn’t realize what had smacked my side but quickly figured it out. I tried to move away enough from the door but the charms were right on the edge. That same sales woman kept walking back behind the counter and each time the door hit me. She never apologized or even looked back at me. The sales woman who was helping me saw it happen and she never asked if I was okay or asked the other sales person to be more careful walking through the door. The last time the sales woman went through the door she had a customer she was helping follow her. The customer carefully guided the door back so it wouldn’t hit me. I was very grateful and verified to me that I was quite visible to those passing through the door. Your staff should be ashamed this happened to a customer and I hope in the future you don’t allow this to happen again.
Sorg has friendly and knowledgeable staff, great selection, and even some excellent custom and bespoke jewelry. Their prices are far more reasonable than chain jewelers like Kay or Jared. Additionally, their customer service is great. I had an issue (manufacturing issue, not Sorg's fault) with a ring I bought there and they gave me a full refund in store credit to replace the ring - no fuss, just good service. I highly recommend Sorg.
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