Marshalltown, United States
2007 S Center St
N/A
+16417521000
My local enterprise office is excellent. The people are helpful and friendly and deserve five stars. I deduct one star because it is often difficult to reach a local representative since the national office keeps trying to divert callers into the national reservationist phone lines. Also the national office allows the local office only one phone line so that is usually busy when I try to contact them. When I am able to reach a local representative, the results are always excellent, the cars are very good, and the prices are reasonable. The local prices are lower than what the national representatives will quote. I am never able to reach the representatives at my nearest airport, but fortunately my local enterprise office can make reservations at the airport location. In summary, the extra effort of reserving through your local Enterprise representative is worth the hassle and when you do get a reservation you will be very pleased with the car and the service.
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I have had the pleasure to rent vehicles from Enterprise on four different occasions and every time the vehicles were very clean... Duke and Kelsey is the best... their customer service was great and I would recommend Enterprise in Marshalltown to anyone !
Great staff, friendly and offer a great selection of vehicles! Customer Service with an old school charm.
I rented cars from enterprise for 6 months for work, every time I would go in I was greeted with a smile. Kay always made sure I was happy with my rental and one time he even came to my rescue when the battery of the car I was driving died. Everybody in that office is super nice, their maintenence person told me of a few places to visit around Iowa. Overall it was an AMAZING experience working with them, I've had really bad experiences renting from other companies so I really appreciated their dedication to making sure the customer felt like they mattered.
Good service anf clean car
Horrible. I rent cars frequently and have never had an experience like this. I returned a car in perfect condition during normal working hours and there was no one in the office and the door was locked. I put he key in the drop box and left. Almost 5 hours later I get a call saying the car has a cracked windshield. As I said, there was not a crack when I left and no one was there to inspect the car. I asked where the crack was and I couldn't get a description. I asked for a photo and was told they would have to contact their regional office. Over a week later I get a letter saying that I will be billed. When I called the corp. offices they said I would have to contact this location. When I called this location they still can't answer anything about the car. I apparently have two days to inspect the claimed damage. Yet this location nor the corp office can tell me where the car is. To make myself clear. There was no damage, there was a large time gap that I don't have any idea what could have happened to the car, they don't know where the car is for me to inspect it within the 2 days of being sent the notice. HORRIBLE!
I could not been happier, the car was just like what I wanted. My wife and I said it was a great way to travel and we would do it when we go again. I"m very pleased with Enterprise and the staff was great to work with, I"m very Please with all Staff and Enterprise, in facted I would give you 10 STAR RATING on both ENTERPRISE and the STAFF
Booked a reservation for a minivan over a month in advance. They called the night before to make sure I still needed that size vehicle. I confirmed I did . Showed up in the morning at my scheduled time and there was a 5 seater suv . No van . I informed them that I had 6 people I was taking on vacation and we were leaving state , this would not work . They said I could probably squeeze everyone in and at least drive to exchange it approx 2 hours away . I was furious. This was our last thing to do - pick up the van before heading out of state . I ended up booking through another - drove to Des Moines myself and got a van - we were almost 3 hours late on leaving .
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