Hurst, United States
555 NE Loop 820
N/A
+18332016379
Kim the service advisor is the absolute best! She will absolutely work to accomplish anything you need done to your vehicle in a timely manner. Here lately I’ve had some issues with my 2018 Giulia and even with me being frustrated and upset at times she still manages to go above and beyond to ensure I’m happy and my car is running like new. Kim is very responsive and always there for me whenever I need service for me vehicle. 10/10 recommend Kim!
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Great dealership experience. A used 2018 Alfa Romeo Giulia was posted in their inventory and it was the exact spec I've been trying to find for quite some time. I initially inquired about the car sight unseen because I live out of state. The sales manager was very helpful on the phone and we were able to secure pricing that day without me even being on location. They were more than willing to reserve the vehicle for me so I can find time to schedule a flight. I arrived at the dealership a few days later and the car was already pulled out front and prepped for test drive before I showed up. In total, I was out the door in about 3 hours. The price discussed on the phone was honored 100%, and there were no attempts to upsell any services. The only downside to the experience was the accuracy of the vehicle condition. The sales manager noted some very minor areas of concern, however he completely excluded the fact that half of the front bumper was refinished at some point. You can clearly see the blending marks from a repaint. It takes a trained eye to notice, but I feel like the professional inspectors should be able to catch that.
Fantastic buying experience! Elias was great from beginning to end during the process. I'll definitely be going to Essence for my next vehicle purchase!
Not a good experience, no loaner car available (yet car still under warranty), felt like they did not believe my car had the issue I was describing which was very frustrating. They recommended a 1000 pre-mature brake job as a solution but could not guarantee that the issue would solve the problem. Ended up taking the car to another Alfa Romeo dealership where I got a loaner car and turns out the issue was just uneven tire wear, I just needed new front tires and an alignment. I love the car but this type of service is not going to win them new customers or keep old ones. Love the car just needs the service to match.
They always provide great service for car updates and service. Waiting area is clean and comfortable.
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