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Kim's Answering Service

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Fort Worth, United States

kimsansweringservice.com
Telephone answering service

Kim's Answering Service Reviews | Rating 4.2 out of 5 stars (5 reviews)

Kim's Answering Service is located in Fort Worth, United States on 7625 Bellaire Dr S #100. Kim's Answering Service is rated 4.2 out of 5 in the category telephone answering service in United States.

Address

7625 Bellaire Dr S #100

Phone

+1 8172926565

Accessibility

Wheelchair-accessible entrance

Open hours

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Nadia Arce

This was going to be a ZERO star review, but I called Kim's Answering Service about the poor service I received and I am 1,001% satisfied with the result. They assured me that the matter would be addressed and proper training strategies would be implemented to prevent future negative outcome. Kim's Answering Service, has been a neighborhood business for years and when proper steps to addressing the matter with a strategy is brought up, they are up to listen, change and open to opinions. I give this answering service a well deserved 5 star for GREAT CUSTOMER SERVICE.

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Trish Mauldin

All nice up there.

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K

Within the last year it seems the quality of this service has gone down. You all used to be great but now we receive numerous complaints from our patients that reach the answering service about the shortness/rudeness of the the people answering calls. The professionalism lacks sometimes, unfortunately.

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Rae Lynn Baker

Always friendly and courteous to customers. Very efficient and a pleasure to work with. I’ll continue to use Kim’s Answering Service !! A voice with a smile !!

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Tara Balster

Use another service. I requested cancelation after I found out they were receiving calls, charging us for them but not forwarding notice of the calls. They said this was because the people didn’t leave specific messages. Out of 100 phone calls I received 60 messages or less. I work in a business where if a detective calls about a case it’s probably important regardless of if he/she leaves a message. I explained this to Kim‘s only to have them start sending me multiple messages from previous days rather than as they were received. I would get one email with the prior days 3 PM 7 PM 9 PM phone calls. It would’ve been nice to receive those calls as they came in. I previously used another answering service when I worked for different company and never had as many issues. I requested a date as to how far in advance we had paid because we would be switching companies. I receive no response I emailed them again in a week or so later. I got a response to that email which told me we had to give 30 days notice. I explained I’d given notice a week or so ago and she asked for proof I never heard from her again after that. Fast forward to now our 30 days is up and I just got billed for another month of service and then billed again for miscellaneous 50 charge that belongs to no invoice.

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